Member Service Representative

KIAMICHI ELECTRIC COOPERATIVE, INC. POSITION DESCRIPTION MEMBER SERVICE REPRESENTATIVE I. OBJECTIVES

To insure that the Cooperative will be the member/owner's electric power supplier of choice by rendering dedicated service to the Cooperative on a daily basis by specifically: A. Providing maximum effort in serving the membership by meeting the needs of the member/owners in a courteous, prompt and efficient manner. B. Cooperating with and supporting fellow employees in accomplishing the objectives of the Cooperative with a spirit of teamwork and unity of purpose. C. Representing the Cooperative in a manner that will maintain a favorable image of the Cooperative membership and general public.

II. REPORTING RELATIONSHIPS A.

Reports To:

Manager of Member Services or CFO. B.

Directs:

None

III. RELATIONSHIPS A. 1.

Manager of Member Services:

To assist and inform as necessary on all matters pertaining to general clerical happenings, events, and occurrences. 2. Maintain rapport with all departments in providing and securing information relating to customer accounts. B. : 1. : Explains Cooperative policies, procedures, services offered, rate schedules. To provide information and advice to members as they may request, and does everything possible to maintain good relations in all contacts with members and the general public.

IV. QUALIFICATIONS A.

: High School diploma or equivalent required. Training in typing, general office and computers required. Bachelor's degree in business related field preferred. B. : Must possess the ability to use general office machines and computer; follow basic directions in the performance of regular office activities, must be willing to accept assignments from the Executive Vice President/CEO, Customer Service Supervisor, and other management which may be given from time to time; deal with member/owners and other employees in a capable manner.

V. CLASSIFICATONS A.

This position is classified as in inside position and requires working at the KEC Headquarters office.

Work Location:

In person