Member Services Representative
Drums, PA
17 Aug 2026
22844261
Summary
Drums, PA
In-Person
Competitive Salary
6 Months Experience
High school graduate or equivalency certificate (GED)
No Commission
15.00 hours per week / Evening Shift / Part-Time
Description
Overview The Member Services Representative provides comprehensive frontline service for residents and guests, including customer service, payments, facility monitoring, reservations, and amenity operations. This is a part-time position 10-20/week. Every other weekend both Saturday & Sunday is mandatory. Availability to work major summer holidays is mandatory. This is for evening shift only 2:30- 8PM. Please do not apply if you do not have this availability. Key Responsibilities
Greet residents and guests with a friendly, professional attitude at every interaction.
Answer incoming phone calls and handle resident inquiries courteously.
Process payments for HOA fees, garbage fees, recreation fees, and other transactions.
Perform check-ins, verify IDs/access cards, and register residents/guests for amenities.
Take reservations for facilities including pool, beach, fitness center, racquetball courts, pavilion, and other amenities. Monitor recreation facilities to ensure rule compliance and proper resident/guest behavior. Report facility incidents, damages, behavioral issues,hazards, and injuries using incident forms and protocols. Coordinate maintenance or janitorial needs with appropriate departments.
Maintain accurate records of interactions, payments, reservations, and facility usage.
Support events with setup, occupancy counts, and post-event inspection.
Qualifications
Strong communication and customer service skills.
Basic computer proficiency and comfort with point-of-sale and scheduling systems.
Reliable, detail-oriented, and able to follow procedures.
Experience in customer service, recreation, or administrative roles preferred.
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