Member Support Center Agent FT

Member Service Representative -

Hybrid After Training Location:

Auburn, MA Pay:

$20-$22/hour

Schedule:

Hybrid eligible after training A growing financial services organization is seeking a Member Service Representative to join its team. This role is responsible for assisting members by phone, supporting account needs, processing transactions, and providing professional, accurate service in a fast-paced environment.

Responsibilities include:

Answer incoming phone calls and assist with member withdrawals, transfers, account inquiries, and general service needs. Support basic savings products, services, policies, and procedures. Open new accounts in accordance with applicable procedures, policies, and guidelines. Perform required compliance duties, including BSA-related responsibilities. Promote and cross-sell products and services while encouraging new membership. Provide basic information and guidance to members regarding savings and loan products, services, and policies. Refer members to appropriate internal representatives, lending specialists, or affiliated professionals as needed. Travel to branch locations or satellite offices as needed. Stay current on job-related equipment, procedures, policies, and information through meetings, training, handouts, and other resources. Follow all applicable company policies, procedures, and regulatory requirements. Maintain community involvement and participate in special projects as needed. Perform additional duties as assigned.

Schedule and Training:

This position is eligible for a hybrid schedule after training is completed. The in-office schedule would include approximately two days per week, based on department needs. The selected candidate should expect to complete initial full-time training onsite for the first two weeks, followed by approximately six to eight additional weeks of onsite department training.

Qualifications:

Strong communication, multitasking, and customer service skills. Confident, professional, and able to problem-solve effectively. Previous customer service, banking, credit union, or call center experience is preferred but not required. Ability to learn policies, procedures, systems, and compliance requirements. Reliable and able to work both independently and as part of a team. #TNG123