Last Update:

August 13, 2025 Member Service Representative Classification Nonexempt Reports to Branch Manager Target salary $17.00 - $18.50/Hour Travel <1 Hour/Week Minimum Education High School Diploma or Equivalent Required experience None

JOB DESCRIPTION

Summary/Objective Perform routine member transactions. Provide exceptional member service. Answer phone calls & respond to voicemails as applicable. Effectively cross-sell Credit Union products and services. Assist Senior Member Service Representative and Branch Manager with any duties as assigned. Ability to work with or translate for non-English speaking members of the credit union. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Perform routine member transactions, including but not limited to deposits, withdraw- als, loan payments, transfers and check cashing. 2. Actively answer phone calls and respond to voicemails when not actively engaged with another member or responsibility. 3. Cross-sell all products and services offered by the Credit Union, meeting minimum sale and referral requirements. 4. Respond to members' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance. 5. Provide routine information on Credit Union services or policies, including eligibility for membership, types of Credit Union accounts, current dividend rates, locations, office hours and telephone numbers. 6. The list of primary duties is not exhaustive. It may be supplemented as necessary from time to time. Competencies 1. Professional Image 2. Member Focus 3. Ethical Conduct 4. Fosters Teamwork 5. Decision Making 6. Staff Development Supervisory Responsibility This position holds no supervisory authority. Work Environment Work is performed in a credit union environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit or stand and walk or maneuver around the branch. Duties may include lifting objects up to and possibly exceeding 40 lbs. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 6 p.m, and occasional Saturday, 9 a.m. to 12 p.m. Flexibility is required for early opening or late closing, based on the branch needs. Work from Home This position is required to work from the branch. The credit union may offer, on a rotating basis, the opportunity for members of the front line to manage communication lines from home, as desired. AAP/EEO Statement Shoreline Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Signatures This job description has been approved by all levels of management: Manager____________________________________________________ HR_________________________________________________________ Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. Employee__________________________________ Date_____________

Job Type:

Full-time Pay:

$17.00 - $18.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Are you able to work occassional Saturdays from 8:30 - 12:30?

Work Location:

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