Member Specialist

OVERVIEW

Start Now. Play Forever. Ace Pickleball Club, LLC (APC) is a fast-growing indoor pickleball franchise. Our club will feature 16 courts in a climate-controlled environment. Using on-court technology for instant replay and live streaming to provide the ultimate pickleball playing experience. Our mission is to be the most advanced, most inclusive pickleball club in operation, and support players as they explore the lifelong sport of pickleball. Members of all ages and skill levels can visit the Ace Pickleball Club location to participate in a variety of activities including daily open play, clinics, leagues, tournaments, social and glow-in-the-dark events. The Ace Pickleball Club experience comes down to three simple words. Learn, Play. Compete. This Member Specialist role is what Ace Pickleball Club is all about: delivering on our promise of active hospitality and creating an optimal experience. The Member Specialist must be driven, approachable and detail oriented. This person takes ownership of the Club and Member experience. They inherently place value on knowing people's names and making friends without trying. They contribute to the community and foster an inclusive environment.

RESPONSIBILITIES

• Take great care of our members through active hospitality.
• Provide genuine, friendly and passionate guest service. They not only satisfy Member requests but also anticipate their needs.
• Greet Members and Guests with a warm smile and sincere welcome
• Facilitate games and create a positive playing environment
• Engage with Members by asking about their game experience. Express appreciation by thanking Members for choosing Ace Pickleball Club
• Provide new or replacement equipment as needed
• Scan in Members with a smile and process payments through our POS system.
• Maintain our Club to provide the optimal playing experience for all Members.
• Work in a team-oriented environment. Our Member Specialists anticipate when others need help and are gladly willing to assist. They also ask for help when needed!
• Create a spotless and sparkling Club by cleaning their individual workstation, courts, and surrounding areas, which includes daily cleaning duties before and after each shift and ongoing cleaning responsibilities during business hours.

QUALIFICATIONS

• Prior work experience in guest service or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem-solving skills
• Strong communication skills

Job Type:

Part-time Pay:

From $12.00 per hour Expected hours: 10 - 30 per week

Benefits:

Employee discount Flexible schedule Application Question(s): What ways have you help develop a team and or culture at a previous place of employment? As we are still under construction this job will focus heavily on building and training our first team at APC Hixson. We are looking for someone ready to have an entrepreneurial mindset and be flexible as we open our facility.

Work Location:

In person