Member Records Coordinator

GENERAL JOB

DESCRIPTIONCoordinate the creation and maintenance of records between membership and ownership. Create Member Cards and be point of contact for member inquiries. Process daily property transfers to ensure accurate, up-to-date Club database records

DUTIES AND RESPONSIBILITIES

Perform daily property transfers, processing of New Member setup, and reassignment of the property to the new property owner. Monitor Moved-Out Members to ensure timely de-activation of membership. Review balances of Preferred Member cards for deactivated members following Club guidelines and communicate preferred card balance to Accounts Receivable for processing. Process member photo ID cards for members and activate Preferred card status. Provide orientation for new members to the community. Assist members with website login and password resets and recovery. Process Member Verifications and work closely with realtors, closing agents, and buyers regarding purchases in FG and applicable assessments and amenity reserve fees. Coordinate records and photo ID cards for Leasing Guests and ensure owners follow the Club Home Lease policy. Collect and update contact and demographic information for new and existing members. Assist with member mailings and digital storage of documents. Assist in the preparation of Warranty Deeds, Quit Claim deeds, and Affidavits of Heirship while tracking deeds and docs in process. Perform periodic research and updates with regards to deeds and ownership. Other responsibilities as needed and directed by the Assistant Director of Finance. Maintain confidentiality of all member records. Other duties as assigned.

EDUCATION AND EXPERIENCE

High School Diploma or GED Prior Title Search or para-legal experience preferred.

REQUIRED SKILLS AND ABILITIES

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Understanding of administrative and clerical procedures and systems. Proficient with Microsoft Office Suite and related software.

REQUIRED LICENSES AND/OR CERTIFICATES N/APHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk Must be able to lift 45 pounds at a time (more with assistance)

HOSPITALITY

EXPERIENCEOur goal is to provide excellent guest service to our members, guests, team members and vendors at all times. Team members are expected to follow company established Hospitality Standards when dealing with others. Everyone should feel welcome, have a positive and entertaining experience, and be encouraged to return.