Member Service Representative - Weekend

Job Overview We are seeking an energetic and dedicated Member Service Representative to join our team on weekends! In this vital role, you will be the friendly face and helpful voice for our members, ensuring they receive exceptional service and support during their visits. Your enthusiasm and organizational skills will help create a welcoming environment, handle administrative tasks efficiently, and assist members with their needs. This position offers a fantastic opportunity to develop your customer service expertise while contributing to a positive community atmosphere. Responsibilities Greet members warmly at the front desk, providing excellent customer service with a positive attitude. Manage multi-line phone systems to answer inquiries, schedule appointments, and direct calls appropriately. Assist members with account questions, membership information, and general support using computer literacy skills. Handle data entry, filing, and maintain accurate records of member interactions and transactions. Support office management tasks such as calendar management, appointment scheduling, and proofreading documents for accuracy. Utilize Microsoft Office and Google Workspace tools to prepare reports, correspondence, and other administrative materials. Maintain professional phone etiquette while supporting members and coordinating office activities efficiently. Requirements Previous experience in front desk or office management roles preferred. Strong computer skills including proficiency with Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and data entry systems like QuickBooks or similar bookkeeping tools. Excellent organizational skills with the ability to multitask effectively in a fast-paced environment. Bilingual abilities are highly desirable to serve a diverse community of members. Clerical experience including filing, proofreading, and document management is advantageous. Exceptional customer service skills with a friendly demeanor and professional phone etiquette. Familiarity with multi-line phone systems and office equipment is preferred. Ability to manage time efficiently, prioritize tasks, and demonstrate strong attention to detail in all responsibilities. Join us as a Member Service Representative on weekends and be part of a vibrant team committed to delivering outstanding support! Your enthusiasm will help foster a welcoming environment where members feel valued and supported every step of the way.

Pay:

From $12.00 per hour

Work Location:

In person