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Member Advisor I

Job

FIRSTLIGHT FEDERAL CREDIT UNION

El Paso, TX (In Person)

$41,579 Salary, Full-Time

Posted 3 weeks ago (Updated 3 days ago) • Actively hiring

Expires 8/4/2026

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Job Description

Member Advisor
I FIRSTLIGHT FEDERAL CREDIT UNION - 3.1
El Paso, TX Job Details Full-time $17.77 - $22.21 an hour 10 hours ago Qualifications High school diploma or GED Full Job Description Assist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application. The MA responds and resolves member inquiries with a one call resolution while maintaining the highest level of member service. Identifies the member financial needs and makes appropriate referrals to other product specialists. Provides a professional and memorable member experience with every interaction. Role models the Credit Union's Core Values. Meets or exceeds service expectations as reflected in their Voice of the Member survey scores. An MA may work on or offsite. Works under close supervision.
EDUCATION/CERTIFICATION
High school diploma or equivalent.
EXPERIENCE REQUIRED
One (1) year of financial institution experience or two (2) years of call center experience or three (3) years of customer service experience for every year of financial institution experience required.