Member Services Representative

Between $13.00 and $17.00 Per Hour DOE (Depends on Experience) Position range in Bell County $12.08 - $18.88 Per hour Member Services Representative

KILLEEN ARMED SERVICES YMCA

Occupation:

Customer Service Representatives

Location:

HARKER HEIGHTS, TX - 76548-8839

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

05/04/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

05/07/2026

Expires:

06/03/2026 Job #: 17009830 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 24 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Benefits Help for .

• Candidate must be available to work afternoons, nights and weekends."
• Punctuality, reliability, and a pleasant personality is a MUST"
• $500 sign-on bonus available
• Company Overview The Armed Services YMCA of the USA is a dedicated nonprofit organization that provides essential support to active duty junior enlisted military service members and their families.

With a focus on addressing the unique challenges of military life, we offer a range of critical services designed to enhance family well-being and resilience. SUMMARY Under the direction of the Member Services Director, Representatives must greet and welcome all members and visitors of the Armed Services YMCA in a highly professional manner; sell memberships; register members for programs; answer phones and develop relationships that will ensure member retention and satisfaction; respond to members questions and concerns; complete a variety of transactions to maintain member database records; must uphold and promote the ASYMCA's mission by demonstrating the core values of caring, honesty and respect. Main Responsibilities

• Implement all business policies and procedures; monitor check-ins and control access.
• Greet all members; do what's needed to make the customers' experience pleasant.
• Process membership sales and registration and troubleshoot member issues.
• Accurately input member information as needed into the computer; process all fees and payments; follow cash handling procedures; complete daily end-of-shift reports.
• Assist in developing and continuously improving membership office procedures. Duties and Responsibilities
• As a member of the member service staff operating the front desk, ensuring the highest quality standards to meet the needs of the community is a must.
• Take responsibility at the beginning of the shift to check for daily updates, verify cash, and make sure materials are stocked with work area neat and orderly.
• Maintain privacy requirements by not sharing personal data of member, including phone numbers and addresses.
• Answer phones in a polite and professional manner; ensure calls are routed to the appropriate departments and messages are accurate and given to the intended staff.
• Possess a strong understanding of all programs, activities and services; ability to provide members accurate, detailed and timely information regarding schedules, costs, programs, and overall facility information.
• Participate in all member retention programs, strategies, promotional efforts; work as a team handling all assigned tasks.
• Handle emergencies as they arise, complete incident reports as required; open and close facility according to established procedures.
• Additional duties and/or tasks assigned by the Member Services Director Mandatory Certifications State Criminal History Records Check Physical Demands While performing the duties of this position, an employee is frequently required to sit; occasionally required to walk, climb or balance; and stoop, kneel, crouch or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This job operates in a fast-paced, customer-based environment where teamwork and community appreciation is the cornerstone of our front desk operations. Travel Travel time is not required for this position Education and Experience High School Diploma or GED Minimum three year of customer service experience is required Minimum one year of data entry experience Minimum one year of cash handling Possess basic computer skills Possess good customer service, problem solving, and communication skills and demonstrate initiative, enthusiasm, passion, good judgement, and reliability. Possess a commitment to achieving goals Possess and demonstrate excellent telephone etiquette Other Duties Please note: this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. If you are passionate about supporting military families and want to make a difference in their lives, we invite you to apply for the Member Services Representative position at the Armed Services YMCA today!

Job Types:

Full-time, Part-time Expected hours: 29.5 per week

Benefits:

401(k) Shift availability: Night Shift (Required) Day Shift (Required)

Work Location:

In person