POSITION SUMMARY

The Member Services department at Eagle Pointe Recreation Complex serves as the face of the facility and is the most critical component within the organization for serving our members and the public. The Member Services associate is primarily responsible for maintaining the standards of guest service for the facility. They're responsible for greeting and checking-in members and guests into the club in a courteous, efficient and encouraging manner. They will also serve as the primary outlet for member questions, concerns and complaints regarding the facility, programming, maintenance, equipment and staff, while ensuring this information is shared with the appropriate personnel. Member Services must possess strong customer service, communication and teamwork skills, and a professional demeanor. Enthusiasm and knowledge of the fitness and recreation industry are critical. This role includes membership and retail sales, online sales, rentals, reservations, knowledge of youth programs and classes, serving as a phone receptionist, and all other tasks incumbent of a customer service representative. Thus, the ideal candidate should be outgoing, sustain good interpersonal relationships with guests, and have strong multi-tasking and organizational skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reports directly to Member Services Lead Must have flexible schedule, including working evenings and weekends Be encouraging and welcoming to patrons Operate POS system and cash till Operate and answer phone system Answer a variety of questions from guests and respond to member inquiries in a timely manner Be proficient in all pricing, programs, policies and guidelines throughout facility Maintain member accounts; renewals, balances, payments, household changes, etc. Contact members and prepare reports relating to renewals, past due balances, program rosters, special events, etc. Sanitize and organize equipment and fixtures routinely Be knowledgeable on operation of member-used equipment throughout facility Organize and maintain all front desk, retail and common space Communicate effectively with staff and patrons Attend all required meeting and events including but not limited to; Special Events, In-Services, Community Events, etc. Open and close facility in safe and secure manner Memorize and enforce EPRC Rules & Policies throughout all areas of the facility Perform routine walk-throughs throughout facility to ensure rules & policies are being met by patrons and staff Identify, address and enforce lack of adherence to facility rules & policies Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

REQUIRED EDUCATION AND EXPERIENCE

Must possess a valid Texas Driver License. Successful candidates must pass pre-employment drug screen, job related physical and background check.

KNOWLEDGE, SKILLS AND ABILITIES

Ability to serve the public and fellow employees with honesty and integrity. Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility. Knowledge of City policies and procedures. Ability to communicate and interact effectively with members of the public and co-workers. Ability to maintain and follow proper purchasing policies. Good Customer Service Skills Skill in effective oral and written communication. Skill in the use of standard office equipment and software. Ability to exercise sound judgment in making critical decisions. Skill in resolving customer complaints and concerns. Skill in completing assignments accurately and with attention to detail. Ability to analyze, organize and prioritize work while meeting multiple deadlines. Ability to process and handle confidential information with discretion. Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression. Thorough knowledge of hazards, safety rules, and regulations applicable to area of responsibility. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

BENEFITS

Part-Time. Includes a free, individual gym membership and discounts on Eagle Pointe products & services.

APPLICATION PROCEDURES

For more information or an application visit our website at www.montbelvieu.net Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. EOE Job Details Job

ID 2026-0701

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