Membership Coordinator

Position Summary The Membership Coordinator is responsible for recruiting, retaining, and engaging Chamber members while serving as a key liaison to the business community. The Membership Coordinator serves as a frontline ambassador for the Rockport-Fulton Chamber of Commerce. This role is responsible for the strategic growth, engagement, and retention of Chamber membership.

Work Hours:

8:30 am. to 5:00pm. Monday through Friday, except for designated holidays Some weekend time may be requested - Some travel Key Objectives

• Drive membership growth and revenue through intentional recruitment strategies
• Strengthen member retention and satisfaction through consistent engagement
• Deliver a high-value member experience that reflects a 5-Star Chamber standard
• Serve as a connector between members, programs, and community opportunities Core Responsibilities 1. Membership Development & Sales
• Actively recruit new members through outreach, referrals, and community engagement
• Conduct membership presentations and communicate value propositions clearly
• Identify opportunities to upsell sponsorships, advertising, and event participation
• Maintain a strong pipeline of prospective members and track conversion efforts
• Perform other duties as requested by the Office Manager and/or the President/CEO 2. Member Engagement & Retention
• Serve as the primary relationship manager for Chamber members
• Ensure all new members receive a high-quality onboarding experience, including welcome materials, introductions, and visibility opportunities
• Regularly communicate with members to assess needs, gather feedback, and connect them to Chamber resources
• Monitor renewals and proactively engage at-risk members before lapsing 3. Member Experience & Communications
• Coordinate and contribute to member communications, including newsletters, email campaigns, and announcements
• Ensure accurate and up-to-date member listings across all platforms (website, directory, CRM)
• Promote member businesses through Chamber channels and storytelling opportunities
• Support the development of marketing materials that highlight member value and success 4. Events & Programs Coordination
• Plan and execute membership-focused events such as: ○ Ribbon cuttings and groundbreakings ○ Business After Hours / mixers ○ Membership luncheons and networking events
• Coordinate logistics, promotions, and follow-up to maximize attendance and engagement
• Support major Chamber events (Business Showcase, community events, etc.)
• Collaborate with volunteer groups (e.g., Bay Blazers) to enhance member involvement 5. Data Management & Reporting
• Maintain accurate membership records in the Chamber database (CRM)
• Manage invoicing, dues processing, and accounts receivable related to membership
• Track and report key metrics: ○ Membership growth ○ Retention rates ○ Event participation ○ Revenue from membership and related programs
• Prepare regular reports for leadership to support strategic decision-making 6. Operational Support
• Assist with visitor center overflow and front-line inquiries when needed
• Ensure compliance with records retention policies and organizational procedures
• Support overall Chamber operations and team initiatives Performance Expectations (5-Star Standards)
• Demonstrates a member-first mindset in all interactions
• Consistently meets or exceeds membership growth and retention goals
• Operates with professionalism, responsiveness, and attention to detail
• Builds strong, trusted relationships within the business community
• Brings initiative, creativity, and solutions-oriented thinking to the role Qualifications
• Experience in sales, customer service, marketing, or membership-based organizations preferred
• Strong communication and interpersonal skills
• Ability to manage multiple projects and deadlines with high attention to detail
• Proficiency in CRM systems, Microsoft Office, and digital communication tools
• Event coordination experience is a plus
• Self-motivated with a positive, professional, and team-oriented attitude

Pay:

From $19.00 per hour

Work Location:

In person Membership Coordinator 5.0 5.0 out of 5 stars 319 Broadway Street, Rockport, TX 78382 From $19 an hour - Full-time Rockport-Fulton Chamber of Commerce 2 reviews From $19 an hour - Full-time Position Summary The Membership Coordinator is responsible for recruiting, retaining, and engaging Chamber members while serving as a key liaison to the business community. The Membership Coordinator serves as a frontline ambassador for the Rockport-Fulton Chamber of Commerce. This role is responsible for the strategic growth, engagement, and retention of Chamber membership.

Work Hours:

8:30 am. to 5:00pm. Monday through Friday, except for designated holidays Some weekend time may be requested - Some travel Key Objectives

• Drive membership growth and revenue through intentional recruitment strategies
• Strengthen member retention and satisfaction through consistent engagement
• Deliver a high-value member experience that reflects a 5-Star Chamber standard
• Serve as a connector between members, programs, and community opportunities Core Responsibilities 1. Membership Development & Sales
• Actively recruit new members through outreach, referrals, and community engagement
• Conduct membership presentations and communicate value propositions clearly
• Identify opportunities to upsell sponsorships, advertising, and event participation
• Maintain a strong pipeline of prospective members and track conversion efforts
• Perform other duties as requested by the Office Manager and/or the President/CEO 2. Member Engagement & Retention
• Serve as the primary relationship manager for Chamber members
• Ensure all new members receive a high-quality onboarding experience, including welcome materials, introductions, and visibility opportunities
• Regularly communicate with members to assess needs, gather feedback, and connect them to Chamber resources
• Monitor renewals and proactively engage at-risk members before lapsing 3. Member Experience & Communications
• Coordinate and contribute to member communications, including newsletters, email campaigns, and announcements
• Ensure accurate and up-to-date member listings across all platforms (website, directory, CRM)
• Promote member businesses through Chamber channels and storytelling opportunities
• Support the development of marketing materials that highlight member value and success 4. Events & Programs Coordination
• Plan and execute membership-focused events such as: ○ Ribbon cuttings and groundbreakings ○ Business After Hours / mixers ○ Membership luncheons and networking events
• Coordinate logistics, promotions, and follow-up to maximize attendance and engagement
• Support major Chamber events (Business Showcase, community events, etc.)
• Collaborate with volunteer groups (e.g., Bay Blazers) to enhance member involvement 5. Data Management & Reporting
• Maintain accurate membership records in the Chamber database (CRM)
• Manage invoicing, dues processing, and accounts receivable related to membership
• Track and report key metrics: ○ Membership growth ○ Retention rates ○ Event participation ○ Revenue from membership and related programs
• Prepare regular reports for leadership to support strategic decision-making 6. Operational Support
• Assist with visitor center overflow and front-line inquiries when needed
• Ensure compliance with records retention policies and organizational procedures
• Support overall Chamber operations and team initiatives Performance Expectations (5-Star Standards)
• Demonstrates a member-first mindset in all interactions
• Consistently meets or exceeds membership growth and retention goals
• Operates with professionalism, responsiveness, and attention to detail
• Builds strong, trusted relationships within the business community
• Brings initiative, creativity, and solutions-oriented thinking to the role Qualifications
• Experience in sales, customer service, marketing, or membership-based organizations preferred
• Strong communication and interpersonal skills
• Ability to manage multiple projects and deadlines with high attention to detail
• Proficiency in CRM systems, Microsoft Office, and digital communication tools
• Event coordination experience is a plus
• Self-motivated with a positive, professional, and team-oriented attitude

Pay:

From $19.00 per hour

Work Location:

In person