Front Desk Advisor

About Wolves Den Jiu Jitsu Wolves Den is one of Utah's premier Brazilian Jiu Jitsu academies. We train kids, adults, and competitors in a high-energy, tight-knit community environment. The front desk is the first impression every member and prospect gets, and we need someone who treats that responsibility like it matters. The Mission You are the face of Wolves Den. Your job is to make sure every person who walks through that door feels welcomed, every lead gets followed up on without hesitation, and every prospect who shows interest gets converted into a member. This is not a sit-and-answer-the-phone role. You are here to produce results. What You Will Be Responsible For Converting walk-ins, calls, and inbound leads into trial class bookings consistently Following up on every prospect the same day, no exceptions Closing new member enrollments and processing registrations accurately through our system Keeping the front desk experience clean, professional, and welcoming every shift Tracking all lead activity and reporting daily on bookings, conversions, and pipeline Representing the Wolves Den brand with energy and professionalism at all times

What We Are Looking For People-first:

You connect with people fast, whether it is a parent dropping off their kid or an adult walking in for the first time

Competitive:

You track your numbers, you know your conversion rate, and you want to beat it every month

Coachable:

You take feedback immediately and apply it, no ego

Reliable:

You show up on time every shift without being chased

Self-starter:

You see what needs to be done and handle it without waiting to be told

Communicator:

Clear, confident, and professional on the phone, in person, and in writing Requirements Must be 18 or older Available Monday through Thursday, 4:00PM to 8:30PM Comfortable working with adults, kids, and parents in a martial arts environment Basic proficiency with digital tools and CRM systems (we will train you on our platform) Reliable transportation to our Riverton location Clear background check required Prior sales, front desk, or customer-facing experience strongly preferred Compensation $20/hour base from day one 10% commission on every new member registration Base grows as you consistently hit your KPIs Complimentary BJJ training for all staff How to Apply We do not accept applications through Indeed directly. To be considered, complete our application form below: https://wolvesdenjiujitsu.typeform.com/to/HGhqCf6u Applications submitted outside of this form will not be reviewed. The form takes 5 to 7 minutes. Read every question carefully.

Pay:

$20.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person