Position Summary:

The Manager on Duty is responsible for overseeing the day-to-day operations of the Sports Pavilion during assigned shifts. This role ensures that the Pavilion opens smoothly in the morning, delivers excellent member service, and maintains a safe, welcoming environment for all members and guests. The Manager on Duty also supports membership services, assists with class sign-ups, and addresses any operational issues that may arise.

Key Responsibilities:

Open the Sports Pavilion each morning, ensuring all areas are ready for member use (fitness center, courts, studios, locker rooms, etc.). Conduct a daily facility walkthrough to check for cleanliness, safety, and readiness. Greet and assist members and guests in a friendly, professional manner. Handle membership inquiries and new sign-ups. Assist members with signing up for group exercise class. Monitor daily operations to ensure smooth facility function and adherence to policies. Respond to and resolve member concerns or escalate issues as needed. Supervise staff on shift, providing support and guidance as necessary. Ensure compliance with health, safety, and emergency procedures. Communicate shift updates, incidents, and member feedback to the management team.

Qualifications:

Prior experience in customer service, hospitality, or facility management preferred. Strong leadership and problem-solving skills. Excellent communication and interpersonal abilities. Ability to multitask and remain calm under pressure. Basic computer skills (scheduling software, membership databases, MS Office). CPR/AED and First Aid certification preferred (or willingness to obtain).

Work Schedule:

Morning shifts required Monday through Friday (holidays, as needed).

Key Competencies:

Customer service focused Dependable and punctual Attention to detail Team-oriented leadership Conflict resolution skills