Location:

Staunton, VA Company:

POSITION TITLE

Member Service Specialist, Healthcare Associate STATUS:

Non-exempt

LOCATION

Augusta office in Verona, VA

REPORTS TO

Agency Manager

COMPENSATION

$36,000•$56,000 Annually

POSITION SUMMARY

Serve as a member of the county sales team through insurance processing, service and sales assistance. This position is in training for the Sr Member Service Specialist•Healthcare Elite role within three years as Sr MSS requirements are met

PRIMARY DUTIES

Handle quoting and servicing for Healthcare products available in the agency as a trainee.\nHandle healthcare open enrollment for the agency with support from VFBHIS.\nComplete all training and proficiency testing for Health insurance sales and servicing\nInsurance business processing: answer customer inquiries via phone, e-mail and in-person, process payments, submit claim reports, prepare certificates of insurance and binders, prepare correspondence, process Tier 1 changes to insurance policies.\n

Support Agents:

quote home and auto business; process new business; promote cross selling; set appointments for Agents; promote FB Bank products; support the sale of Southern Farm Bureau Life Insurance Products.\nPromote the Healthcare operation: maintain basic knowledge of product offerings; collect information required for a referral\nSupport and promote the activities of the county farm bureau\nMaintain all County Farm Bureau records, files and permanent documents.\nMaintain the County Farm Bureau financial accounting system. Record all money transactions and make bank deposits.\nMaintain accurate county membership information by administering the membership renewal process, assigning new membership numbers, maintaining a paid listing of members as required in the Memorandum of Agreement, conducting the annual membership service check and by entering membership data into the membership system. This position is responsible for the county's adherence to the membership policy.\nAssist in the planning of county board meetings and other meetings/events if requested. This includes attending board meetings, recording board minutes and maintaining minute books.\nMaintain good communication with the County President and Directors on issues relating to membership and service programs.\nOpen and close office.\nMaintain county office supplies\nOperate all computer programs designed for County Farm Bureau and Insurance Company use.\nAbility to operate all office equipment such as telephone, printer, postage machine.

ADDITIONAL DUTIES

Attend required training sessions and complete in office training as instructed.\nPerform other duties as requested by the manager.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

High School Diploma\nMust obtain P&C and L&H licenses within four months of employment\nMust maintain licenses through CE credits

MINIMUM SKILL QUALIFICATIONS

Ability to attend all required training classes and meetings (some overnight travel required)\nTechnically proficient•MsOffice products, ability to learn and utilize all in-house systems\nPositive attitude\nStrong detail orientation\nEffective in both verbal and written communications\nHigh degree of organization\nProven customer focus\nExcellent Customer Service Skills\nMust be a team player\nAbility to multi task and handle frequent interruptions

PREFERRED QUALIFICATIONS

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