Member Engagement Representative-Midweek & Weekends: Mid-day & Evenings - flexable hours

Member Engagement Representative-Midweek & Weekends:

Mid-day & Evenings - flexable hours at

Young Mens Christian Association of Snohomish County Member Engagement Representative-Midweek & Weekends:

Mid-day & Evenings - flexable hours at Young Mens Christian Association of Snohomish County in Monroe, Washington Posted in 8 days ago.

Type:

Full-Time Job Description:

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming. The Y is the leading nonprofit committed to strengthening community by connecting all people to their potential, purpose and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

Position Summary:

Deliver high quality customer service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility while adhering to safety standards.

Job Duties/Responsibilities:

Provide quality customer service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention Sales - follow sales cycle (introduction/probing/close) Address and resolve membership concerns Apply all YMCA policies, practices and procedures ensuring a positive member experience Respond to emergency situations Perform building sweeps and adhere to other safety guidelines Perform other duties as assigned

Y Culture:

Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA Exhibit Caring, Honesty, Respect and Responsibility Complete required training and certifications within established guidelines Arrive on time ready for shift, clock in/out within timekeeping system

Embrace Leader Core Competencies:

Mission Advancement:

Accepts and demonstrates the Y's values Demonstrates a desire to serve others and fulfill community needs Recruits volunteers and builds effective, supportive working relationships with them Supports fundraising

Collaboration:

Works effectively with people of different backgrounds, abilities, opinion, and perceptions Builds rapport and relates well to others Seeks first to understand the other person's point of view and remains calm in challenging situations Listens for understanding and meaning; speaks and writes effectively Takes initiative to assist in developing others

Operational Effectiveness:

Makes sound judgments, and transfers learning from one situation to another Embraces new approaches and discovers ideas to create a better member experience Establishes goals, clarifies tasks, plans work, and actively participates in meetings Follows budgeting policies and procedures, and reports all financial irregularities immediately Strives to meet or exceed goals and deliver a high-value experience for members

Personal Growth:

Pursues self-development that enhances job performance Demonstrates an openness to change and seeks opportunities in the change process Accurately assesses personal feelings, strengths, and limitations and how they impact relationships Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-the-date knowledge and skills in technology

Physical Demands:

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk orhear, both in person and by telephone; use hands repetitively to handle, feel or operate standard officeequipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required bythis job includes close vision, distance vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oralcommunication skills; read and interpret data, information and documents; analyze and solve nonroutineand complex problems; may use math and mathematical reasoning; observe and interpretsituations; learn and apply new information or skills; perform highly detailed work on multiple,concurrent tasks; work under intensive deadlines with frequent interruptions; and interact withmembers, staff, volunteers, and others encountered in the course of work, some of whom may bedissatisfied individuals.

Working Conditions:

The work environment characteristics described here are representative ofthose an employee encounters while performing the essential functions of this job. Typically interactionwith others is busy, constant and occasionally interruptive. Work may be demanding at times. Mayrequire ability to work irregular hours. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions. Job descriptions represent a general outline of job duties, functions and qualifications. They are notintended to be comprehensive in nature. In addition, jobs evolve over time and therefore theirdescription may not reflect the precise nature of the position at a given point in time.