Member Services Representative

If you're ready to join a team where your work truly matters and be part of something bigger, apply today! Let's grow, succeed, and transform lives together.

Mission Statement:

Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all.

Vision:

Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry. Passionate about fitness? Self-starter? Great at customer service? Looking to grow with a company? Let's talk! We're excited about you because you: Are authentic, sincere, and open-minded Self-motivated and eager to learn Have a genuine interest in helping others Strive to excel, exceed goals, and embrace growth opportunities

Travel Requirement:

Minimal travel for training and lead generation

Key Responsibilities:

Greet and Welcome Members:

Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.

New Membership Tours and Sign-ups:

Conduct tours, assist with enrollment, and explain membership options.

Lead Generation/Sales:

Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.

Equipment Cleaning:

Regularly sanitize and organize equipment.

Facility Maintenance:

Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.

Customer Service:

Respond to inquiries, address concerns, and exceed member expectations.

Answering Calls and Message Handling:

Handle calls professionally and redirect or take accurate messages.

Collaboration and Communication:

Maintain effective communication with management and staff.

Mail and Package Handling:

Receive and distribute mail and packages, ensuring proper tracking.

Other Duties:

Perform additional tasks as directed by management.

Qualifications:

High School Diploma or Equivalent Excellent customer service and communication skills Basic retail sales knowledge Functional computer skills Ability to multi-task efficiently Flexible schedule, including holidays and weekends Ability to lift 45lbs and stand for extended periods Team player who upholds KlickWay Athletics' values and policies Customer service: 2 years (Preferred) Expected hours: 15-25 per week

Shift:

8-hour shift Day shift Evening shift Morning shift