Merchandise Team Lead

Overview:

$•/hourAs a Team Lead in Merchandise, you will oversee the daily operations of the merchandise department, ensuring a seamless and enjoyable shopping experience for guests. This role involves training and mentoring merchandise associates, managing inventory, and handling guest inquiries and concerns. Additionally, you will ensure that all merchandise areas are clean, organized, and compliant with safety standards, while also coordinating with other departments to maintain efficient operations.

Responsibilities:

Communicate daily staffing concerns to Area Leadership and ManagementMaintain positive, professional relationships with all team members, serving as an examplePerform weekly inventory cycle counts for fast-selling items in Merchandise shopsAssist guests with purchases and product inquiries, offering personalized recommendationsMaintain visually appealing merchandise displays and ensure inventory levels are adequately stockedProvide quality guest service by offering information in person regarding products and servicesClean and maintain displays, shelves, counters, stock areas, and tablesReceive, retrieve, organize, and stock shelves, counters, tables, or display racks with productsMonitor areas to detect theft and assist in protecting park assetsAssist with inventory counts and maintain accurate recordsKeep work and guest areas clean, neat, and organizePerform other duties as assigned

Qualifications:

Energetic and outgoing personalityDemonstrate self-sufficiency and the ability to work independently in single-staffed locationsProficiency in inventory management systemsStrong organizational and communication skillsAttention to detail and ability to multitaskAbility to provide verbal direction and assistance to guestsKnowledge of products to determine guests' needs and desired merchandiseAbility to provide quality guest service in person and via telephoneAbility to monitor areas to detect theft and assist in protecting park assetsAbility to keep work and guest areas clean and organizedAbility to work as a team player with other team leads, associates, supervisors, and managersAvailability to work flexible hours, including weekends and holidays