Retail Coordinator Homesteads for Hope Rochester, NY Job Details Full-time $18 - $25 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Vendor relationship building Customer communication Community engagement experience Attention to detail Organizational skills Agricultural sales Full Job Description

JOB SUMMARY

The Retail Coordinator plays a key role in the success of the Homesteads for Hope Farm Store—our community's "front door" and the first point of contact for many visitors, families, and supporters. Our small but vibrant farm store features sustainably grown produce from our fields, locally sourced fruits and goods, and artisanal items created by our students. This is where community members check in for programs, where Harvest Pass customers shop, and where visitors first experience our mission, values, and inclusive culture. It is the responsibility of the Retail Coordinator to take this setting and turn it into a classroom where skills are developed, to be the one behind the scenes making the store a place where the community can see the potential of the students come to fruition. On the business side, the Retail Coordinator is responsible for the full operational management of the farm store, including inventory oversight, product acquisition, vendor coordination, merchandising, and ensuring accurate transactions through the Square POS system. This role requires strong organizational skills, attention to detail, and the ability to maintain stock levels, track sales, support purchasing decisions, and verify all products are properly packaged, labeled, and displayed. The Retail Coordinator ensures the store operates efficiently, profitably, and in alignment with the standards and sustainability goals of Homesteads for Hope. In the summer and fall months, farm store hours are extended. The priorities of the position are selling produce and flowers, welcoming people to the farm for events and programming, and making the store a starting point for a memorable agritourism experience on a community farm. In the winter and early spring months, operating hours for the store are reduced and the focus shifts to building skills, creating products, and setting up procedures for smooth operations during the busy months.

ESSENTIAL FUNCTIONS

• Oversee the operation of the Farm Store to ensure a positive, welcoming experience for all customers and community members.
• Help building skills like customer service , handling transactions, keeping a clean and organized space, maintaining a stellar inventory, and sourcing goods locally.
• Assist and train students, interns, volunteers and staff by offering product knowledge, recommendations, and creative solutions to meet community needs.
• Create standard operating procedures to maintain safety, cleanliness, and readiness.
• Build relationships with local farms and vendors
• Share your passion for farm-grown, farm-made, and locally sourced goods with all members of our community
• Maintain accurate inventory of all store products, including produce, baked goods, seasonal fruit, and locally sourced items.
• Coordinate the acquisition of a diverse assortment of natural and high-quality artisan items to ensure a robust retail selection.
• Monitor stock levels and reorder materials, supplies, and seasonal products as needed.
• Ensure all products are properly stored, rotated, packaged, labeled, and attractively displayed.
• Oversee all point-of-sale operations using Square, including transactions, billing, refunds, discounts, and end-of-day/week reconciliation.
• Generate basic POS sales reports to support financial tracking and enterprise success.
• Partner with Marketing Coordinator to lead creative merchandising efforts to make all items visually appealing and "sellable."
• Set up, maintain, and clean self-serve beverage stations.
• Keeping store and store's restrooms cleaned and organized at all times.
• Other duties as assigned and/or required.

SUPERVISORY DUTIES

This position may guide volunteers, apprentices, or part-time assistants working within the store but does not serve as a formal supervisor unless otherwise designated.

EDUCATION & EXPERIENCE 3-5

years of experience in inventory management, produce sales, agritourism, farm markets, farm retail sales, or related enterprises. Experience in a teaching or leadership role. Experience with point-of-sale systems (Square preferred). Experience in customer-facing roles with strong communication skills. Experience with inventory management, stocking, or product merchandising is preferred. Experience working in a farm environment or with seasonal agricultural products is highly valued.

KNOWLEDGE, SKILLS & ABILITIES

Strong customer service and interpersonal communication skills. Ability to manage inventory, product ordering, and vendor coordination. Creative approach to displays, merchandising, and product presentation. Strong organizational skills with attention to detail and accuracy. Ability to solve customer needs with flexibility, positivity, and professionalism. Comfort working with perishable goods, seasonal products, and local food systems. Ability to manage self-serve beverage equipment (slushie and coffee machines). Proficiency with technology including POS systems, mobile devices, and basic reporting.

PHYSICAL DEMANDS & WORK ENVIRONMENT PHYSICAL DEMANDS

Frequent standing, walking, bending, and lifting up to 40 pounds. Repetitive use of hands for stocking, packaging, and POS operations. Ability to operate and clean slushie machines, coffee equipment, and merchandising tools.

WORK ENVIRONMENT

Retail farm store environment with both indoor and outdoor activity depending on product flow and season. Frequent interaction with community members, families, and customers of all abilities. Fast-paced, customer-focused setting requiring adaptability and a positive attitude.

Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person