Develop and manage site-wide and divisional digital strategy roadmap: identifying opportunities for site merchandising and enhancing sales performance.
Lead site merchandising via customer-first strategy; optimizing product prioritization by performance and investment.
Analyze weekly, monthly, and ad hoc performance data—integrating sales with inventory health—to lead the team in identifying reactionary merchandising pivots and messaging opportunities that support immediate business needs.
Own the end-to-end discovery experience, including the strategic optimization of onsite search relevancy, automated product sorting (boost/bury logic), and navigation taxonomy to ensure a seamless browse experience.
Partner with Optimization team to evolve the PDP (Product Detail Page) strategy; providing commercial insights and category-specific requirements to improve conversion and storytelling.
Collaborate closely with Buying teams to pinpoint key opportunities, ensuring alignment with overarching business objectives.
Partner with Marketing to dictate product selection for outbound channels (Email, Social, SMS), ensuring alignment with site inventory and commercial priorities.
Lead the end-to-end strategy for homepage, discover pages, and all around content experiences in partnership with the Director of Ecommerce, defining the hierarchy of content, product features, and promotional call-outs to maximize both brand storytelling and conversion.
Create curated trend groups for site messaging and outbound appropriate to customer that drive sales and support divisional priorities.
Manage the end-to-end site content experience, overseeing the request and briefing process for all on-site placements.
Collaborate with Digital Product/UX to identify and prioritize site feature enhancements that reduce friction in the customer journey.
Partner with SEO and Copy teams to ensure all digital merchandising strategies align with organic search growth targets.
Partner with personalization team on customer-segmented recommendations and experiences.
Establish streamlined processes in coordination with cross-functional teams to facilitate the execution of seasonal launches, ensuring timely and accurate implementation.
Conduct regular site audits, ensuring best-in-class experience: product selection, placement, and site navigation.
Contribute to the A/B testing and optimization roadmap by identifying high-merchandising hypotheses; partnering with the Optimization team to test site functionality, sorting logic, and content that drives incremental revenue.
Stay informed about industry best practices, competitor activities, and emerging trends in eCommerce, incorporating relevant insights into strategy development.
Foster a culture of innovation and continuous learning within the team, encouraging exploration of new tools, trends, and merchandising techniques. Role Qualifications
7+ years of Digital Merchandising experience
3+ years of people management experience
Excellent project management skills
Proven analytical and quantitative skills
Able to make timely decisions, anticipate problems, and provide creative solutions
Excellent written and verbal communication skills
Advanced Excel skills
Experience using web content management systems like SFCC, Shopify Plus
Experience with Google Analytics 4 (GA4), Adobe Analytics or similar
Experience with optimization tools for site search and product ranking
Pro-active with new ideas and have a healthy curiosity
Buying experience a plus
Related bachelor's degree preferred
Must be able to be in Philadelphia office minimum 3 days weekly

Philadelphia, PA The Perks The Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. 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