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Warranty Administrator ( Plus Commission)
Job
Royal Coach Recreational Sales
Bakersfield, CA (In Person)
$45,862 Salary, Full-Time
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Job Description
Job Overview We are seeking a detail-oriented and well organized Warranty Administrators to join our team. In this role, you will be responsible for managing warranty claims and ensuring that all processes are followed accurately and efficiently while earning an hourly rate and commission . The ideal candidate will have a strong understanding of warranty claim processing, excellent communication skills, and the ability to work collaboratively with various manufacturers and departments. Key Responsibilities Carefully review repair orders for accuracy, legibility, and completeness ensuring all required information is included and submitted, in accordance to the manufacturers guidelines, in a timely manner. Maintain supporting documentation of warranty claims, including service records, parts invoices, diagnostic reports, and correspondences. Collaborate with service & parts departments, and manufacturers regarding warranty issues and resolutions. Monitor the status of each claim, follow-up with manufacturers on outstanding issues, and resolve delays. Analyze problems and trends by identifying patterns in filing of claims to develop strategies with the service and parts managers for maximizing the claim process. Process request for payments upon work completion and push receivable to Accounting for processing. Other Responsibilities Assist with other clerical tasks as needed such as assist with answering phones. Track and manage warranty parts returns and disposal. Experience Previous experience as a warranty administration is required. RV experience preferred, but not required. Knowledgeable of repair shop and warranty procedures needed. Excellent organizational skills with attention to detail and time management skills required. Proficient in using computer systems and software for record keeping and reporting. Strong communication skills, both verbal and written, to effectively interact with manufacturers, vendors, and team members. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about providing excellent customer service, partnering with others and strive to manage warranty processes effectively, we encourage you to apply for this exciting opportunity. This position is hourly non-exempt with monthly commission potential.