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Stewart & Stevenson
Parts Supervisor
Career Insights for Parts Counter Representative
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Based on Colorado data
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What they do
A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.
$40,630 / year median in Colorado
+12% projected growth
Job Description
Overview Stewart & Stevenson Power Products is Now Hiring Parts Supervisor 5840 Dahlia St., Commerce City, CO 80022. Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines. Assist Parts manager with day-to-day department responsibilities as assigned. Responsibilities Assist Parts Manager with the daily operations of the parts department. Read catalogs or computer displays to determine replacement part numbers and prices. Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Assist department with escalated customer service concerns or complaints and ensure satisfactory resolution. Assist Parts Manager with revenue generation by contacting customers and upselling additional or related components. Prepare and process sales orders for shop, walk in traffic, email or by telephone. Receive payment or obtain credit authorization. Assist Parts Manager with inventory control and cycle counts. Advise customers on parts modification, supersessions, and the value of Genuine replacement parts. Examine returned parts and cores for defects, exchange defective parts and process credits/refunds. Mark and store parts in stockrooms according to prearranged systems. Discuss use and features of various parts, based on knowledge of vehicles or equipment. Maintain a clean and safe work environment. Assist Parts Manager with setting customer price levels, manage pricing discounts to increase revenue and achieve gross profit margin objectives. Identify, address, and implement employee development and training opportunities. Calculate and provide sales quotes to customers on multi-part orders. Qualifications Ability to perform work accurately and thoroughly. Ability to communicate in writing clearly and concisely. Ability to communicate effectively with others using the spoken word. Ability to take care of the customers' needs while following company procedures. Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer.