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2Mazda
Parts Counter Sales
Entry-Level JobVerifiedNo experience needed
Career Insights for Parts Counter Representative
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Scorecard
Based on Colorado data
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What they do
A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.
$40,630 / year median in Colorado
+12% projected growth
Job Description
Job Responsibilities include the following. Other duties may be assigned. Oversee the parts sales process from start to finish. Communicate with staff and customers in a friendly and professional manner. Converse effectively/efficiently regarding customer parts status. Search, read and understand the electronic parts catalog when looking up and speaking to specific parts. Answer phone calls, provide price quotes and other information to customers. Review all estimates to verify the parts ordered are correct and all pricing is in line with the estimate. Provide high level service to both internal and external customers. Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock. Notify parts manager of out-of-stock parts or shop materials that need immediate attention. Provide quick and efficient delivery of parts as needed. Locate out-of-stock parts from outside source and submit an emergency order, if necessary. Make sure all internal requests for parts are billed on service repair order. Receive payment from retail customers or obtains credit authorization. Order, receive, and return parts as needed to fulfill needs of customers Complete and maintain factory training and continuous education related to the job Keep parts area neat, clean, and organized. Adhere to all attendance, punctuality, and timekeeping standards Must have positive attitude, display teamwork, and be pro-active Job Requirements High School Diploma or equivalent Valid Driver's license and clean driving record Be able to stand for long periods of time Team oriented, flexible, focused on maintaining a high level of customer service Our Commitment to You Our team members enjoy terrific benefits which include: Excellent Compensation Paid Vacation & Sick Time Medical, dental, vision benefits & life insurance 401 (k) with employer match