3.8 Miami Lakes, FL Job Details $56,800
$85,200 a year 1 hour ago Qualifications Optimizing workflow processes Customer communication Parts administration experience Personal protective equipment (PPE) use Customer order taking Microsoft Office Managing clients in a customer support role Cultural competency Customer engagement Desktop applications Handling customer service requests Safety equipment Continuous process improvement (CPI) Full Job Description We are looking for a talented Parts Professional to join our team specializing in Parts for our Distribution Unit in Miami Lakes, FL.

In this role, you will make an impact in the following ways: Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies. Provide accurate documentation and continual communication to the customer throughout the entire process. Work with internal and external customers at parts counter in local branch. Complete training in line with business requirements. Operate forklifts and other warehouse machinery. Comply with HSE standards, policies, procedures & regulations. To be successful in this role you will need the following: (Entry)

Parts Level I:

Minimal or no work experience required. (Intermediate)

Parts Level II:

Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field. High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment. Excellent customer service skills. Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Competencies:

Action oriented

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus
Building strong customer relationships and delivering customer-centric solutions. Ensures accountability
Holding self and others accountable to meet commitments. Interpersonal savvy
Relating openly and comfortably with diverse groups of people. Optimizes work processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Warehouse Inventory Control
Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations. Customer Support
Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle Systems Knowledge
Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. Order Processing
Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements Values differences
Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Proficiency in Microsoft applications, generating reports, and advanced level computer skills. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience. This position requires a high degree of adaptability, collaboration, and customer focus. The incumbent is expected to support branch operations beyond traditional parts responsibilities and actively contribute to the success of the Service department and overall business objectives whenever needed. Job Service Organization Cummins Inc. Role Category On-site with Flexibility Job Type Office Min Salary $56800 Max Salary $85200 Req

ID 2433112

Relocation Package Yes 100% On-Site No Cummins and E-Verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Visit http:

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