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Warren Henry Automotive Group
Parts Consultant / Ford & Lincoln Parts Specialist - Lincoln North Miami
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What they do
A Parts Specialist specializes in sales of spare and replacement parts. Assists customers in finding the correct parts for a product. Takes orders and tracks their progress.
$34,133 / year median in Florida
+13% projected growth
Job Description
Parts Consultant / Ford & Lincoln Parts Specialist - Lincoln North Miami Warren Henry Automotive Group - 3.6 North Miami, FL Job Details Full-time 11 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Career development plan Vision insurance Employee discount Opportunities for advancement Qualifications Computer operation Computer literacy Quality data entry
Create and track special orders, backorders, and parts returns. Verify invoices, credits, warranties, and pricing information. Maintain organized and accurate records for repair orders, estimates, and parts transactions. Team Collaboration Work closely with Service Advisors, Technicians, Collision Centers, and Wholesale Accounts. Support dealership goals related to customer satisfaction, productivity, and profitability. Stay current on new vehicle technologies, Ford and Lincoln product updates, recalls, and parts catalog changes.
Full Job Description Position Overview:
Join the Award-Winning Team at Lincoln North Miami Lincoln North Miami is seeking an experienced Parts Consultant / Ford Parts Specialist to join our growing team. This is an excellent opportunity for candidates with automotive parts experience, dealership experience, customer service ability, or wholesale parts sales backgrounds. As a Parts Consultant, you will serve as the primary point of contact for retail, wholesale, service, and collision customers, assisting with the sale of Ford Parts, Lincoln Parts, OEM Parts, Automotive Parts, Accessories, and Service Parts. You will play a critical role in delivering an exceptional customer experience while supporting one of South Florida's premier luxury automotive dealerships.Some benefits include:
Competitive compensation package Medical, dental, and vision insurance Company-paid life and disability insurance Paid time off and holidays 401(k) retirement plan with employer contributions Employee discounts on vehicles, parts, and service Career advancement opportunities Ongoing training and professional development Employee appreciation events and team-building activitiesResponsibilities:
Customer Service & Sales Assist retail, wholesale, and service customers in identifying and purchasing the correct Ford Parts, Lincoln Parts, OEM replacement parts, accessories, and performance products. Provide exceptional customer service in person, by phone, email, and text messaging. Recommend related products, maintenance items, and accessories to maximize customer satisfaction and sales opportunities. Communicate pricing, availability, special orders, and promotional offers. Parts Operations Process parts requests for service technicians and internal departments. Maintain accurate inventory records and monitor high-demand parts.Create and track special orders, backorders, and parts returns. Verify invoices, credits, warranties, and pricing information. Maintain organized and accurate records for repair orders, estimates, and parts transactions. Team Collaboration Work closely with Service Advisors, Technicians, Collision Centers, and Wholesale Accounts. Support dealership goals related to customer satisfaction, productivity, and profitability. Stay current on new vehicle technologies, Ford and Lincoln product updates, recalls, and parts catalog changes.