Description About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift:

Monday-Friday, 10:00 a.m.-6:30 p.m.

Job Purpose:

We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.

Essential Duties and Responsibilities:

Honor Commitments:

Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.\nCollaborate with the warehouse team to manage inventory levels, showcasing a commitment to fulfilling customer needs promptly and efficiently.\nLocate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.\nKeep customers informed on the status of special orders and backorder parts.

Create Positive Experiences:

Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions.\nUtilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.\nProvide technical assistance to customers, including assisting service technicians with acquiring parts.\nHandle customer returns.

Foster Lifelong Learning:

Stay updated on new diesel technologies and industry advancements to provide customers with accurate and relevant information.\nEmbrace a commitment to lifelong learning by seeking out opportunities for professional development and training.

Exhibit Pioneering Spirit:

Generate reports on parts sales and inventory levels, identifying opportunities for process improvement and innovation.\nCollaborate with the sales team to promote additional products and services, embodying a pioneering spirit in business development.

Demonstrate Good Stewardship:

Maintain accurate and organized records of parts transactions, including sales orders and customer information, demonstrating good stewardship of company resources.\nBuild and maintain strong relationships with customers, dealers, and suppliers, reflecting our value of demonstrating good stewardship in all interactions.

Other Duties as assigned:

Undertake additional responsibilities and tasks as assigned, showcasing flexibility and adaptability in a dynamic work environment. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies:

Priority Setting\nCustomer Service\n

Technical Skills Minimum Qualifications:

High School or equivalent\nPrevious customer service experience\n3 years of Automotive or truck parts related experience\nUnderstands and can identify common commodity parts\nAble to perform accurate cycle-counts\nAble to order and check-in parts orders\nIntermediate Computer skills\nAble to work independently Physical and mental demands: The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Continuous:

Simple grasp, firm grasp, fine manipulation, vision and talking or hearing.\n

Frequent:

Sit, stand, use a phone, personal computer, copier, and printer/scanners.\n

Occasional:

Bend, walk, reach, lift/carry up to 50lbs\n

Infrequent:

Squatting, kneeling, crawling or laying on one's back, pushing, pulling, climbing or balancing, driving and lifting or carrying up to 100lbs

Employee Benefits:

Insurance:

Medical - PPO and HDHP options\nFlexible Spending Account (FSA)\nHealth Savings Account (HSA) with company match\nDental Insurance\nVision Insurance\nAccident & Critical Illness Insurance\nGroup Term Life Insurance (company paid)\nShort and Long-Term Disability (company paid)

Paid Time Off:

Paid Time Off (PTO)\nPaid Holidays\nVolunteer Time-Off\nPaid Maternity/Paternity Leave\nBereavement/Funeral\n

Compensation:

\n401(k) Retirement Plan with company match\nIncentive Programs\nShift Differential Program\nTool Rewards Program\nSafety shoe and glasses program

Other:

Employee Assistance Program (EAP)\nWellness incentives\nCompany paid and provided uniforms\n

Training:

In-House, Instructor-Led, and Online JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 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