Onsite Service Parts Coordinator - 1st Shift

Job Title:

Onsite Service Parts Coordinator - 1st

ShiftJob Description:

Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. Were looking for motivated, driven, and talented individuals eager to be part of the future of power. Safety and integrity arent just buzzwords; they are the north star guiding us as we aspire to wow our customers every day. Weve created portable power solutions that are not only durable and unique but are also the result of exciting teamwork from every corner of our organization. Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. Our cutting-edge headquarters is in Faribault, MN, a facility that is partially solar- and wind-powered by our own microgrid! Youll find that were also pushing boundaries across the country at our additional facilities in Troy, MI; Houston, TX; Merrimack, NH; Burnsville, MN; and Murfreesboro, TN. Trystar is seeking a dependable and detailoriented Onsite Service Parts Coordinator to support daily service parts operations on the manufacturing floor. This hourly role is responsible for coordinating, tracking, and executing service part orders to ensure they are completed accurately, prioritized correctly, and shipped on time.

This position serves as the daytoday point of execution for service part jobsworking closely with Manufacturing, Materials, Planning, Engineering, and Shipping to keep service orders moving. Success in this role directly supports customer satisfaction and is critical to improving OnTime Delivery (OTD) performance.

We are looking for people who believe in our guiding principles and values of:

Safety We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.

Integrity Were honest, transparent, and committed to doing whats right.

Customer focus We have relentless focus on our customers and their success.

Right with speed We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.

Play for each other Were a team. We show up for each other, and we know that through teamwork we achieve greatness.

Champion change We know adaptation and improvement are requirements to survive and to thrive.

Enjoy the journey We create an environment where our team feels appreciated and has fun along the way. In this role you will get to: Service Parts Execution & Coordination Coordinate daily execution of onsite service part orders from job release through shipmentTrack active service part jobs throughout the day and ensure work progresses to meet required ship datesCommunicate daily priorities with production, materials, and shipping teamsServe as the primary onsite contact for service part job status and part availability Material Handling & Inventory Support Verify materials and components are available prior to starting service part jobs Ensure service parts are staged, labeled, and clearly identifiedAssist with maintaining organized service part staging and inventory locationsSupport inventory accuracy through proper material handling and transaction disciplineEpicor Transactions & AccuracyPerform Epicor transactions accurately, including job releases, material issues, moves, and completionsUpdate job status promptly to maintain visibility and prevent delaysFollow established standard work for all system transactionsCommunication & Issue EscalationProvide regular updates to supervisors and service stakeholders on job progressEscalate material shortages, missing information, or capacity constraints immediatelyWork collaboratively with cross functional teams to resolve issues and keep service orders on scheduleKey Performance Indicators (KPIs) On Time Delivery (OTD): Support achievement and sustainment of 95% for all service part orders

Service Lead Time:

Reduce delays through daily execution, prioritization, and follow-up

Transactional Accuracy:

Maintain 99% accuracy in Epicor job and inventory transactions

Backlog Health:

Maintain clear, up to date status of all open service part jobs with minimal aging

Job Requirements:

BASIC QUALIFICATIONS

High school diploma or equivalent required13 years of experience in manufacturing, materials coordination, logistics, or service support rolesERP/MRP system experience required; Epicor experience preferredStrong attention to detail with the ability to manage multiple open jobsClear communication skills with both hourly and salaried team membersFull time onsite work in a manufacturing and warehouse environmentRegular walking on the production floor and interaction with material staging areasAbility to lift and move materials up to 50 lbs. as needed

Benefits:

401 (k) with company matchMedical InsuranceDental InsuranceVision InsuranceDisability InsurancePTOPaid HolidaysTrystar is an Equal Opportunity Employer and is committed to creating a diverse and inclusive environment. We consider all applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. We are committed to providing equal opportunities for all individuals and to fostering a workplace that values diversity, equity, and inclusion. 1st Shift - 5:00am - 3:30pm M-TH