Parts Department Associate

Parts Department Associate Frattallone's Hardware - 2.9 Saint Paul, MN Job Details 14 hours ago Qualifications Equipment service recordkeeping Customer follow-ups Retail sales transactions Retail customer service procedures Customer records maintenance Computer operation Received goods storage Customer relationship building Email customer support Maintaining an organized workspace Phone communication Computer literacy Customer order taking Sales order data entry Research Parts administration within retail industry Order fulfillment receiving Customer engagement Stock organizing Stock receiving Productivity software Order inquiry handling Clean workspace maintenance Repair estimation Sales follow-up Entry level Office record organization Customer data entry Full Job Description Frattallone's Hardware | Full-Time | Monday-Friday, 9:00 AM-5:00 PM Join a Team That Keeps Things Running Do you enjoy helping customers, solving problems, and working in a fast-paced environment where no two days are the same? Frattallone's Hardware is looking for a customer-focused, detail-oriented Parts Department Associate to support our Service and Parts Department. Whether you're helping a customer find the right part, coordinating service orders, or keeping inventory organized, you'll play a key role in delivering the outstanding service our customers have come to expect. If you enjoy working with people and have an interest in parts, equipment, or small engines, we'd love to meet you. What You'll Do  Assist customers in person, over the phone, and through email with parts inquiries and orders.  Provide estimates for service and parts and follow up with customers regarding repairs and order status.  Enter and maintain service orders, parts orders, and customer information accurately.  Research and locate parts to help customers find exactly what they need.  Process customer transactions and provide exceptional customer service at the parts counter.  Receive, check in, stock, and organize incoming parts shipments.  Communicate with other store locations and departments regarding parts availability and customer needs.  Assist with equipment and machine intake as needed.  Maintain a clean, organized, and safe work environment. What We're Looking For  Strong customer service and communication skills.  Positive attitude and a genuine desire to help customers.  Comfortable using computers, Microsoft Office, and internet-based systems.  Strong attention to detail and organizational skills.  Ability to work independently and manage multiple tasks.  Ability to lift up to 50 pounds.  Parts sales, hardware, equipment, or small engine experience is preferred, but we are willing to train the right person. Why Join Frattallone's Hardware?  Monday-Friday schedule with no late nights.  Opportunity to learn valuable parts and equipment knowledge.  Supportive team environment.  Stable, locally trusted company with opportunities for growth.  Make a direct impact by helping customers keep their equipment running and projects moving. CNRG offers a range of benefits for both Full Time and Part Time employees:  All levels of employment enjoy our fantastic employee discount  401k with employer match  Employee Assistance Program  Part-Time benefits include Paid Sick Time, Vision, Dental, Critical Illness, and an Accident plan  Full-Time benefits include the additional benefits of Paid Sick Time, Medical, Vision, Dental, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services Ready to Put Your Customer Service Skills to Work? If you're looking for a career where you can build relationships, learn new skills, and be part of a team that values hard work and exceptional service, apply today and become a Parts Department Associate at Frattallone's Hardware! Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.