Kia Parts Counterperson

Join Classic Kia Smithfield as a Parts Counterperson, where you will play a key role in supporting our service department by providing excellent customer service and efficient parts management. This position is based in Smithfield, NC, and offers competitive compensation. Responsibilities Assist customers in identifying and obtaining the correct Kia parts and accessories. Maintain accurate inventory records and manage parts stock levels. Process orders, returns, and warranty claims efficiently and accurately. Coordinate with the service department and suppliers to ensure timely parts availability. Provide product knowledge and advice to customers and staff. Ensure the parts counter area is clean, organized, and professional. Requirements Previous experience in an automotive parts or related retail environment preferred. Strong customer service and communication skills. Detail-oriented with good organizational and multitasking abilities. Familiarity with parts and automotive terminology is a plus. Ability to work in a fast-paced environment and handle multiple duties. Basic computer skills and ability to learn inventory management systems. Benefits Competitive salary range Health, dental, and vision insurance options. Paid time off and holidays. Opportunities for advancement and professional development. Employee discounts on vehicles and service.

What You Do:

Assist technicians, service advisors, and walk-in customers by providing pricing and availability as needed Accurately order and track needed parts Answer phone calls, providing assistance and prices as needed Process and organize orders for delivery or pick-up Ensures all cash, credit, charge, and tax-exempt sales are processed as required Receive and ship parts in accordance with company policies Restock inventory daily Ensures all returned parts are properly tracked and identified Conduct assigned daily perpetual inventory audits Other duties as assigned Support departmental goals by: Maintain necessary product knowledge to improve sales of associated / companion parts Establish and maintain positive relationships with all internal and external customers Improve sales of parts and accessories Build upon existing knowledge of products and skills using available manufacturer training Successful attributes and skills: Excellent communication skills and ability to be a team player Ability to minimize and redirect customers' frustrations Trainable Outgoing and friendly personality with great customer handling skills Professional appearance CDK experience is a plus Strong organizational skills Manufacturer training certifications a plus

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program, including: Salary and commission that can easily exceed expectations for the motivated individual Medical, Dental, and Vision Insurance 401(k) availability Employee discounts on vehicle purchases, parts, and service Paid-time-off We also offer a group of supplemental benefit plans, including short-term disability, long-term disability, and supplemental life insurance Comprehensive employee recognition programs Opportunities for internal career advancement