A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.
Monday - Friday, 8:00am - 5:00pm with possible rotating Saturday shift. Why Join Our Team? Join the team at Crater Lake Ford, where you'll play an important role in keeping our customers and service department moving. If you're organized, motivated, and enjoy helping people while building a long-term career in the automotive industry, Crater Lake Ford is the place to grow. Our dealership is committed to providing exceptional customer experiences and maintaining a strong parts department stocked with genuine Ford OEM parts to support our technicians and customers every day. What You'll Do Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards. Communicate effectively with customers and vendors via phone, in-person or email. Maintain clean and professional appearance of counter, work area and stockroom. Interact with Service Team to coordinate parts for vehicle repair and service. Order parts from suppliers based on service department and customer requests. Create accurate invoices in ADP. Receive, unpack and store parts in appropriate storage areas so they are readily available when needed. Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records. Takes inventory, maintains records of goods received and keeps perpetual inventory controls. Receive payment or obtain credit authorization What You'll Bring Strong attention to detail Technical knowledge of automotive vehicles and parts Experience with dealership management systems, preferably CDK Sense of urgency Excellent communication Mathematics - calculations of inventory, payments and invoices. Acceptable driving record and a valid driver's license in your state of residence. Total Rewards We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com. About Us At Lithia & Driveway (
NYSE:
LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (
NYSE:
LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
