Automotive Parts Advisor

The Parts advisor is responsible for assisting and selling parts to all customers, over the counter, through the service department or on the telephone.

Job Duties Include:

Specifying/Filling orders for the Service Department, Phone orders Retail & Wholesale, and on-line Collisionlink/Repairlink Wholesale Orders Assists all customers in selecting required parts in a friendly, professional, and efficient manner. Works with service advisors, technicians and external customers to build accurate price quotes. Answers phone calls, provides price quotes and other information. Refers to parts manuals (both hard copy and electronic) to identify the right part(s) for the make, model and year of vehicles being serviced. Handles parts payment collection and makes sure all parts are billed correctly through the service department. Assists with daily inventory, receiving, stocking and shipping. Tracks all incoming and outgoing parts for the dealership. Pulls and fills orders from stock. Locates available parts when the dealership is out of stock. Follows up on back-ordered parts. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Notifies the service advisor or the customer when special ordered parts have been received. Sets up orders for daily delivery, or pick-up. Delivers parts when needed. Maintains a professional appearance. Keeps work area clean. Other duties as assigned.