Parts Specialist Windmoeller & Hoelscher Corporation - 3.3 Lincoln, RI Job Details Full-time $25 an hour 10 hours ago Benefits Paid training Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Customer follow-ups Parts administration Phone communication Packing SAP Customer order taking Order shipping Task prioritization Packaging Handling customer service requests Order tracking Productivity software Picking & packing Communication skills Sales follow-up Entry level Full Job Description Why Join Windmoeller & Hoelscher Corporation? At Windmoeller & Hoelscher, we're on a mission to provide local partnership that supports reliable, consistent and excellent quality production on all W&H machinery here in North America. We value people, excellence and accountability, collaboration, innovation and integrity, and strive to create an environment where every team member can grow and make a difference. Join a team that's making an impact — and having fun while doing it! What You'll Do As a Parts Specialist you'll be responsible for: Process incoming parts and retrofit offers/orders via email and phone Coordinate repairs and returns for parts, ensuring proper documentation and followup Monitor and follow up on outstanding offers and orders to ensure timely fulfillment Communicate with customers and corporate headquarters to clarify and complete all partsrelated requests Provide weekday and weekend oncall support for emergency parts needs (including responding to calls and coming into the office if required) Work one evening per week (until 6:00 PM) to support afterhours parts service requests Accurately pick, pack and arrange shipment of parts using UPS, FedEx or other delivery services when on call support Maintain records and ensure efficient workflow in parts processing What We're Looking For Strong attention to detail Excellent followup and communication skills Ability to multitask and prioritize in a highpaced environment Teamoriented, yet capable of working independently Flexible and dependable, especially during oncall and emergency situations SAP experience is a plus, but not required Microsoft Office 365 knowledge is a plus, but not required What We Offer We offer competitive pay along with paid training, paid time off, company-paid long-term disability and life insurance, a 401(k) with company match, and a full suite of benefits including medical, dental, and vision coverage. Additional benefits include voluntary life, critical illness, accident, and hospital indemnity insurance, flexible work schedules, tuition reimbursement, and a supportive, family-oriented work environment. Explore an opportunity with us If this sounds like the right fit for you, we'd love to hear from you. About Us Welcome to Windmoeller & Hoelscher Corporation - where innovation meets legacy. As part of the global W&H Group, WHC is proud to carry forward over 160 years of engineering excellence, with a U.S. presence that dates back to 1901. Officially incorporated in Lincoln, Rhode Island in 1977, WHC has grown from a small team to a national leader in advanced machinery solutions for extrusion, printing, and converting. From our early partnerships with industry pioneers to our recent headquarters expansion in 2024, WHC's growth has been powered by a commitment to quality, reliability, and innovation. Today, with North American sales exceeding $280 million, we continue to lead the industry forward. At WHC, our people are our strength. Whether you're just beginning your journey with us or are a long-time team member, you are a valued part of a company built on integrity, expertise, and shared success. Join us—and help shape what's next. About Windmoeller & Hoelscher Corporation Windmoeller & Hoelscher Corporation (WHC) is the North American headquarters of W&H, a global leader in machinery for flexible packaging. With over 160 years of innovation, we've sold into the U.S. for more than 130 years and are the longest-running machinery manufacturer in our industry. Founded in Lincoln, RI in 1977, WHC has grown from a small team to a leading provider of extrusion, printing, and converting equipment. Our North American sales continue to grow—recently expanding our headquarters to support our team and customers. WHC's success is driven by talented, dedicated individuals who value excellence, innovation, and teamwork. Whether you're starting your career or bringing experience to the table, you'll be a vital part of a strong and growing organization with a proud legacy and exciting future. Join us and be part of something bigger. Explore an opportunity with us today!