Service Advisor

Service AdvisorMonday- Friday 8-5 Some Saturdays as needed and on call once a month20-22/hr based on experienceGenerate leads through cold calling, canvassing, and effective use of assigned territory and professional networks.

Develop new client accounts through outreach efforts, follow-up on prior proposals, and re-engagement of former prospects.

Negotiate pricing in accordance with company guidelines.

Assist with the collection of past-due accounts to ensure timely client payments.

Monitor market activity and competitors' pricing and offerings; report findings to management and recommend product and pricing adjustments to maintain competitiveness.

Initiate and process repair service requests and advise customers on routine maintenance needs.

Diagnose mechanical issues through customer consultation and visual inspections.

Communicate inspection results, recommend corrective actions, and prepare work orders for required repairs.

Prepare repair orders detailing labor, time, and cost estimates; document issues clearly for technical staff.

Handle customer concerns and complaints professionally and effectively.

Identify causes of operating issues and determine appropriate corrective actions.

Collaborate with customers to identify specialized product and service needs.

Recommend add-on products and services.

Keep customers informed throughout the service process.

Perform additional duties as assigned and comply with all company safety policies, reporting incidents promptly.

• Strong written/oral communication, problem solving, and decision-making skills are required.
• Basic computer skills including Microsoft Word, Excel, and Outlook required. Must be able to lift to 50 pounds.
• Ability to stand, walk, bend, twist, turn.