Job Title Parts Counter Specialist Reports to Branch Parts Manager

SKILLS/KNOWLEDGE

The individual in this position applies basic skills and procedures appropriate for the position within assigned, functional area. Duties and tasks are varied. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Mechanical background is helpful but not mandatory.

DUTIES & TASKS

• Assisting customer at the front counter, answering incoming calls and attending to parts orders and or problems. This includes locating the desired part in a wide variety of parts books, both on-line with vendors and in-house resource books.
• Work closely with Product Support Representatives and assist them in parts orders for customers.
• Diplomatically handles customers' complaints in a friendly, pleasing and personal manner.
• Loads, unloads and moves materials within or near warehouse plant or worksite.
• Examines goods shipped and verifies completeness of shipments against bill of lading, invoices, and other records.
• Keep a "Quick Reference" guide for all common parts; this helps aid in assisting customers as quickly and efficiently as possible.
• Enter all parts orders into the system. This includes organizing all backordered parts and arranging the desired shipping logistics.
• Route incoming shipments/goods to respective departments.
• Counts and compares quantity and identification numbers of units against order.
• Reads work order or follows oral instructions
• Loads and unloads materials onto or from pallets, trays, racks, and shelves by hand or fork lift
• Prepares products for shipment
• Prepares identifying information/ shipping instructions on containers
• Pulls stock order
• Assist in any parts needs the service department may have and provide support whenever needed.
• Pull parts for customers when needed.
• Performs other duties as assigned by the parts manager.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• This position regularly requires stooping, pushing, moving, and reaching overhead
• Ability to lift up to 60+ lbs.
• Working outdoors in various climates, temperatures, and environments
• This position is regularly exposed to working near moving mechanical parts, fumes, airborne particles and moderate noise levels
• McClung-Logan Equipment Co. is defined as an essential business. Job Requirements
• High School diploma, Trade School or previous experience preferred
• Current driver's license and acceptable MVR
• Must be able to successfully hold certifications for MSHA, Forklift, First Aid/ CPR, etc.
• Ability to operate a forklift. This is a safety sensitive position
• Must successfully pass a background check, post-offer drug screen, DOT physical and

WorkSteps FCT Job Type:

Full-time Pay:

$25.00 - $27.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person