Parts Counter Specialist

Experienced Automotive Parts Counter-person/Specialist City Chrysler Dodge Jeep RAM is seeking a qualified Parts Specialist to join our busy parts team in Brookfield, WI.

Responsibilities:

Create and maintain excellent relationships with customers and service personnel. Assist customers with basic product and dealership information over the phone and in-person. Handle all parts telephone inquiries regarding parts purchase Parts distribution to service technicians Accept warranty parts and cores for return Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory Actively identify related parts needed on repair jobs Advise customer or Service Consultant of all parts stocking status Write purchase orders for parts and sublet work required from outside suppliers and get management approval Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales Maintain parts in correct locations and bins Keep up to date on all training and certification Responsible for pulling and stocking parts inventory Be responsible for receiving money and cashing out customers Establish good communications between associates in parts and other departments Report any issues to department manager This is a full-time daytime position with a Saturday rotation based on staffing. CDK, DealerFX, and Xtime experience is very helpful, with strong computer skills are needed.

Requirements:

Superior communication and customer service skills. Prior experience in a parts department is highly beneficial. Ability to multitask and work in a fast-paced environment. General business knowledge, experience, and/or training is preferred. Strong record of customer service success is preferred. A professional attitude and attire are essential.