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Job Description
Parts Assistant Dell's Service Center Green Bay, WI Job Details Full-time $20 - $22 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Communication with suppliers Customer communication Teamwork Microsoft Excel Maintaining an organized workspace Microsoft Outlook Phone communication Inventory management In-person customer service English Research Cost control Administrative experience High school diploma or GED Dependability Team development Attention to detail Problem-solving Vendor communication Clerical experience Team motivation (leadership skill) Cross-functional communication Automotive parts and accessories knowledge
Full Job Description Purpose & Objective:
As a Parts Assistant at Dell's Service Center, you will provide crucial support to the Parts Manager in maintaining efficient operations of the parts department. Your role will encompass various responsibilities related to inventory management, customer service, and administrative tasks.
Job Responsibilities and Duties PRIMARY:
Parts Ordering and Inventory Control Assisting the Parts Manager in ordering automotive parts and accessories from suppliers, ensuring timely delivery and replenishment of stock. Monitoring inventory levels and conducting regular stock checks to identify shortages, overstock, or obsolete items. Organizing parts storage areas for easy access and efficient retrieval of components as needed. Parts Inventory Management Maintaining accurate inventory records of all parts and accessories, including stock levels, reorder points, and pricing information. Organizing and optimizing the layout of the parts department to facilitate easy access and efficient retrieval of items. Conducting regular audits of inventory to identify discrepancies, obsolete parts, and opportunities for cost savings. Sales Support Providing assistance to technicians in identifying the correct parts for the vehicles getting serviced. Offering product recommendations to service advisors and alternative solutions based on customer needs and vehicle specifications. Processing parts orders, generating invoices, and handling payments accurately and efficiently. Parts Research and Pricing Conducting research to identify suitable replacement parts for European vehicle models, considering factors such as compatibility, quality, and availability. Collaborating with the Parts Manager to establish pricing strategies that balance profitability with competitiveness in the market. Updating price lists and catalog databases to reflect current pricing and product information. Quality Assurance and Compliance Ensuring that all parts and accessories meet quality standards and comply with manufacturer specifications and regulatory requirements. Participating in periodic audits and inspections to verify the accuracy and integrity of parts inventory records. Following safety protocols and guidelines to maintain a clean and hazard-free work environment.
SECONDARY
Administrative Support Assisting with administrative tasks such as data entry, record-keeping, and filing of documents related to parts transactions, warranties, and returns. Coordinating with other departments, such as the service center and accounting, to ensure seamless communication and workflow integration. Generating reports on parts sales, inventory turnover, and profitability for review by management. Office Support Perform a variety of customer service and administrative duties as needed by the shop. This may include such things as answering phones, running various errands, updating the workflow-board, checking-in/out customers, cleaning the office, assisting customers at the counter, performing callbacks to previous clients, helping with customer loaner cars and other tasks as directed by business need. Must possess the following
Qualifications, Knowledge, Skills, and Abilities:
High school diploma or equivalent; additional education or training in automotive parts management or business administration is preferred. Must be able to lift more than 15 lbs without assistance. Previous experience in parts management or inventory control, preferably in a European auto service environment. Strong interest in European auto parts, manufacturers, and suppliers, with a focus on brands such as BMW, Mercedes-Benz, Audi, Volkswagen, etc. Preferably, coming in with such knowledge with the drive to learn more. Familiarity in inventory management software systems and Microsoft Office applications (Excel, Word, Outlook). Excellent communication and interpersonal skills, with the ability to interact effectively with customers, vendors, and internal stakeholders in English. Detail-oriented with strong organizational and analytical skills to manage inventory data, track expenses, and identify opportunities for improvement. Leadership qualities with the ability to motivate and develop a team to achieve departmental goals and objectives.
Pay:
$20.00 - $22.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
