Parts Analyst at Messer Cutting Systems Parts Analyst at Messer Cutting Systems in Menomonee Falls, Wisconsin Posted in 17 days ago.

Type:

Full-Time Job Description:

JOB SUMMARY

This positionprovides customer service support for the ordering of replacement parts or consumable items.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handle customer interactions, whether phone,email,or portals, from start to finish including quotation, order management, and cross-functional collaboration to ensure customer satisfactionDevelop relationships with customers and use product and process knowledge to provide an exceptionalcustomer experience Resolve customer inquiries and complaints from multiple channels effectively with moderate supervisionProcess and monitorin-house customer repairs of equipment, ensuring materials aretimelyprocessed and invoicedGenerate RMAs and assistin tracking their statusIdentifynew & existing customers to enroll in consumable discounts and loyalty programsWork closely with internal purchasing and manufacturing departments to obtain current part pricing and lead timesAssess customer issues and identifyresources and tools to provide solid solutions with an emphasis on minimizing customer effortUnderstand and contribute to company goals, missions, and philosophies as expressed by the parts managerContribute ideas, decision-making skills, and good judgment to achieve objectivesInvolved in process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals

MINIMUM EDUCATION AND QUALIFICATIONS

High School Diploma or equivalent1 or more years of experience handling a high volume of inbound calls or working in a customer support role

KNOWLEDGE, SKILLS AND ABILITIES

Excellent interpersonal skills with strong written and verbal communication skills.

Superior customer service skillsSolid computer skills with a proficiencyin Windows-based programsExperience using ERP/CRM programs such as Infor, Salesforce,orotherdata entry software toolsExcellent phone etiqueetteBasic data entry/keyboarding skillsMust be able to multi-task and establishprioritiesMust be a forward-thinker with a continuous improvement mindssetAbility to thrive in a constantly changing environmentPossess and demonstrateeffective management, organizational and problem-solving skillsPossess a high levelof accuracy and attention to detail

PROTECTIVE CLOTHING AND EQUIPMENT

Steel-toe shoesEye protection

WORKING ENVIRONMENT

The work environment characteristics described here are representative ofthose anAssociate encounters while performing the essential functions of this job. Work is performed in a moderate to loud manufacturingenvironment.

The noise level in the work environment is usually moderate. Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions of the position.