Parts & Service Associate

Parts & Service Associate Bridgeport, WV 26330 $20

• $26 an hour
• Full-time $20
• $26 an hour

• Full-time Job Description Form Job Title:

Parts & Service Associate Department:

• Parts & Service Department Reports to:

Vice President Roles & Responsibilities:

Customer Service

• Manages customer service, communicates customer job assignments with management
• Provides customers quotations within established limits and regulates work quality
• Develops and maintains effective Parts Department processes to ensure customer satisfaction.
• Maintains effective communication and working relationships within customers and management
• Fulfills demands as necessary to achieve customer satisfaction Expense Control
• Submits parts warranty and return claims within the required limits.
• Maximizes use of all order discount programs
• Check, inspect and authorize all necessary orders, packing slips, requisitions and purchase orders
• Develop and maintain efficient billing, costing and discount procedures
• Follow up on all returns and credit requests
• Control purchase and ordering procedures to maintain department profitability Inventory Control
• Establish and maintain balanced inventory that ensures customer needs are met
• Ensure all incoming Parts/Orders are checked for quantity, price, & distributed to Accounts Payable
• Maintain shipping and receiving paperwork
• Conducts an annual physical inventory of all parts and related inventories
• Maintains all department tools and equipment Safety
• Demonstrates the proper use of PPE
• Following company policies, procedures, and requirements
• Following applicable state and federal regulations/standards to prevent incidental casualties
• Establishes an organized, proactive, and safety consciences work environment

Qualifications & Education Requirements:

• Minimum of 8 years experience
• Competent and experienced in the following: ○ Sales & Bidding Processes ○ Fulfilling Customer requisition, questions, and concerns ○ Providing Quotations to customers ○ Quality control and assurance ○ Equipment Repair and Replacement ○ Purchasing
• Proficient in effectively investigating, analyzing, and problem solving
• Knowledgeable and experienced in applicable regulatory agencies such as: ○

OSHA, MSHA, DOT, DEP

Preferred Skills & Attributes:

• Experienced in Microsoft Outlook and other associated Microsoft programs
• Ability to balance work loads and adapting to changing situations/environments
• Demonstrates a sociable, customer-oriented, reliable, responsible, committed, and loyal position
• Illustrates motivation, confidence, and willingness to make tough decisions successfully

Additional Notes:

REV:

0

Job Type:

Full-time Pay:

$20.00

• $26.

00 per hour

Work Location:

In person