Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job Description General Summary:
The Trade and Distribution Operations Manager is responsible for supporting key trade operations activities across product returns, distribution management, regulatory request processing, and quality documentation. This role partners cross-functionally with Revenue Accounting, Government Pricing, Trade Account Management, Quality, and external distribution partners to ensure compliant, efficient, and accurate execution of trade and distribution processes. The ideal candidate will bring strong operational expertise within the pharmaceutical or biotechnology industry, with experience managing third-party logistics providers, supporting regulated distribution processes, and driving cross-functional resolution of trade-related issues. This role is expected to operate in an on-site or hybrid work model.
Key Duties and Responsibilities:
Lead the reconciliation of product returns, partnering closely with Revenue Accounting, Government Pricing, and the Trade Account Team to ensure accuracy and timely resolution. Serve as Trade Ops. SME for global Order to Cash & ERP implementation initiative. Manage the processing of CREATES Act and Non-CREATES Act requests in accordance with internal policies, regulatory expectations, and business requirements. Oversee Canadian 3PL management, including coordination with third-party logistics providers to support operational performance, issue resolution, and compliance expectations. Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) that support GDP and GxP quality functions. Partner with the Trade Account Team to identify, investigate, and resolve product distribution issues affecting customers, partners, or internal stakeholders. Assist with annual product sales reporting, ensuring data is compiled, validated, and delivered accurately and on time. Support trade operations processes to ensure alignment with internal controls, quality standards, and regulatory requirements. Monitor operational workflows and recommend process improvements that enhance efficiency, compliance, and cross-functional coordination. Serve as a key point of contact for internal stakeholders on trade and distribution operational matters.
Knowledge and Skills:
Bachelor's degree in Business, Supply Chain, Finance, Life Sciences, or a related field, or equivalent combination of education and experience. Relevant experience in trade operations, distribution operations, supply chain, commercial operations, or pharmaceutical operations. Experience working in a pharmaceutical, biotechnology, or highly regulated environment. Demonstrated experience collaborating cross-functionally with teams such as Accounting, Government Pricing, Trade, Quality, and external partners. Experience managing or supporting third-party logistics providers (3PLs). Knowledge of product returns reconciliation and operational issue resolution. Experience drafting and maintaining SOPs and controlled documentation. Familiarity with GDP and GxP quality requirements. Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication skills with the ability to work effectively across multiple functions. Product returns reconciliation Trade and distribution operations CREATES Act and Non-CREATES Act request processing 3PL management Canadian distribution operations support SOP development and documentation control GDP compliance GxP quality support Annual product sales reporting Cross-functional issue resolution Data review, validation, and reporting Process improvement and operational support Experience in specialty pharmaceutical distribution or commercial supply chain operations Knowledge of government pricing and trade-related operational dependencies Experience supporting regulated product distribution channels Ability to manage multiple priorities in a fast-paced environment Strong stakeholder management and relationship-building skills Experience identifying and implementing workflow improvements Proficiency with ERP systems, reporting tools, and Microsoft Office applications, especially
Excel Education and Experience:
Graduate degree (Master's) in Business, Marketing, Economics, Statistics Alternatively individuals with a Bachelor's degree in a quantitative discipline only must have an additional 3 years of relevant work experience
Pay Range:
$0 - $0
Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status:
In this Hybrid-Eligible role, you can choose to be designated as: 1.
Hybrid:
work remotely up to two days per week; or select 2.
On-Site:
work five days per week on-site with ad hoc flexibility.
Note:
The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time. #LI-Hybrid Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. The company has approved medicines that treat the underlying causes of multiple chronic, life-shortening genetic diseases — cystic fibrosis, sickle cell disease and transfusion-dependent beta thalassemia — and continues to advance clinical and research programs in these diseases. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including APOL1-mediated kidney disease, acute and neuropathic pain, type 1 diabetes, myotonic dystrophy type 1 and alpha-1 antitrypsin deficiency . Founded in 1989 in Cambridge, Mass., Vertex's global headquarters is now located in Boston's Innovation District and its international headquarters is in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 14 consecutive years on Science magazine's Top Employers list and one of Fortune's 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on Facebook, Twitter/X , LinkedIn, YouTube and Instagram. The diversity and authenticity of our people is part of what makes Vertex unique, and we recognize that each employee brings diverse perspectives and strengths. By embracing those strengths and celebrating differences, we are fostering an inclusive culture where each of us can bring our authentic selves to work, inspire innovation together, and change people's lives.
Our vision is clear:
to be the place where an authentic, diverse mix of talent want to come, to stay, and do their best work.
