PRICING/SERVICE DESK ASSOCIATE

The Pricing/Service Desk Associate at Hansen's IGA Market is responsible for ensuring accurate pricing across all departments in the store while embodying the company's customer-oriented culture. This role involves maintaining communication with the Support Office Pricing Team regarding price changes and sales, as well as providing exceptional service to customers. The Pricing Coordinator plays a key role in enhancing the shopping experience by ensuring that pricing is clear, accurate, and reflective of promotions. Duties & Responsibilities Serve customers throughout the store while modeling Hansen's IGA Market culture and providing 'best in class customer service. Create in-store signage, sale tags, and price tags for all departments throughout the store. Discard old price tags and verify changes each week to ensure accuracy. Maintain consistent daily email communication with Support Office Pricing Team to discuss price changes and verification. Conduct daily walk-throughs of the store to confirm accurate prices in each department. Assist with creating UPC codes for perishable items. Assist with creating specialty signage for sale items and promotional events as needed. Assist with the training and mentoring of new Pricing Managers. Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures. Pass all internal/external audits. Protect Hansen's IGA Market brand reputation through accurate retail signage and reflect all promotional pricing on a timely basis. Assist with all other store duties as needed. Assist with Front-End Duties & Responsibilities Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise Scheduling break/mealtimes to ensure coverage throughout the day Assist with accurately and efficiently checking out customer orders Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found Assist with store promotional sales events as needed Assist with the training and mentoring of new associates at the Customer Service Desk Required Qualifications Must be a minimum of 18 years of age due to required operation of store equipment. Prior experience in a grocery setting is preferred. Proficient computer skills, including data entry and spreadsheets. Strong attention to detail. Eagerness to interact with customers. Strong sense of team - ability to anticipate the needs of the team. Ability to work at a fast pace and efficiently. Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision. Excellent time management, prioritization, and organization skills. Ability to work well with others and be an effective team member. Ability to stand, walk, lift, bend, push/pull for extended periods of time. Ability to lift up to 50 pounds. Availability to work weekends Helps customers locate products throughout the store. Assists in other duties as assigned. Ability to deliver friendly, courteous, prompt customer service. Ability to interpret and follow instructions.