Senior Principal Solution Specialist, Cloud & DaaS, North America

Senior Principal Solution Specialist, Cloud & DaaS, North America Req ID:

R104477 Apply Now Senior Principal Solution Specialist, Cloud & DaaS, North America Remote Remote, Arizona, United States Remote, California, United States Remote, Colorado, United States Remote, Georgia, United States Remote, Illinois, United States Remote, Missouri, United States Non-TIBCO Office, Nevada, United States Remote, New Jersey, United States North Carolina, United States Remote, South Carolina, United States Remote, Tennessee, United States Remote, Texas, United States Remote, Virginia, United States Washington, United States Show More Show Less Citrix Add to favorites View favorites About This Team The Cloud & DaaS Specialist team is a specialized technical presales function within the Citrix DaaS product organization. We are focused on the successful adoption of our cloud services, specifically targeting the migration of on-premises workloads to Microsoft Azure. This team aligns closely with Citrix field teams, Microsoft's own field teams, Citrix Partners, and our core Citrix Product groups. Our mission is to remove barriers to customer acceptance and adoption of priority Citrix DaaS capabilities, provide expert level expertise on cloud migration considerations in complex enterprise environments, and accelerate the consumption of Citrix DaaS and Azure resources. Responsibilities As a Senior Principal Cloud & DaaS Solution Specialist, you will:

Lead Technical Engagements:

Lead the technical lifecycle of priority Citrix DaaS solutions from executive technical strategy through initial adoption, including delivering high-impact product demonstrations, leading architectural sessions, and orchestrating complex Proof of Concepts (PoCs) with cross-functional teams (Sales, Product, Engineering, Microsoft, Partners) to drive measurable outcomes.

Create Tailored Guidance:

Act as a trusted advisor by aligning solutions to customer priorities, building compelling ROI-based business cases, establishing deployment and adoption milestones, and defining short

• to mid-term operational plans that improve consumption, adoption, and renewal outcomes while mitigating complex technical challenges in initial customer onboarding.

Manage Technical Validation:

Own the end-to-end technical validation process. This involves defining success criteria, leading deep technical investigations and root-cause analysis across identity, networking, performance, and security, guiding customers through Proof-of-Concept (PoC) deployments, and producing repeatable best-practice validation frameworks that prove the performance and security advantages of the Citrix + Azure stack. Enable the

Field, Partners, and Customers:

Act as the subject matter expert (SME) for the broader Citrix ecosystem, providing guidance, coaching, and training across the Company and partner ecosystem. Create reusable enablement assets (reference architectures, solution plays, success criteria, and troubleshooting runbooks) that scale adoption of the latest Cloud & DaaS capabilities and the specific technical and business advantages of using Citrix to manage Azure and Windows 365 workloads. Integrate AI & Computer Use Agents into

Virtual Delivery Architectures:

Design, prototype, and position AI-assisted operations and end-user workflows for virtual applications and desktops, including Computer Use Agents that can execute tasks across web and desktop applications, to improve service desk efficiency, accelerate onboarding/offboarding and app delivery workflows, and enhance DEX. Define guardrails for safe execution (identity, least privilege, auditability) and ensure AI patterns align to customer security and compliance requirements.

Drive Executive-Level Technical Strategy:

Shape account and regional technical strategy for Cloud & DaaS adoption, engaging senior customer stakeholders and influencing internal senior leadership and cross-functional product/field priorities. Drive alignment through clear technical POVs, reference architectures, repeatable solution plays, and governance of strategic initiatives that span multiple teams and quarters.

Analyze Customer Insights:

Capture market trends, adoption blockers, and competitive intelligence from customers; synthesize insights into prioritized recommendations; and partner with Product Management and Engineering to drive roadmap and process improvements that reduce systemic friction and improve adoption at scale (including AI-assisted experiences for admins and end users).

Ensure Account Alignment:

Responsible for maintaining accurate customer plans and progress updates in core CRM, establishing an operating cadence with cross-functional stakeholders, and providing executive-ready progress reporting on adoption milestones, risks, and mitigation plans to sustain momentum across complex initiatives.

Experience & Skills Deep Citrix & Azure Expertise:

Expert-level knowledge of Citrix DaaS and deep technical proficiency with Microsoft Azure , including Azure Virtual Desktop (AVD), Entra ID, Azure Networking (VNETs, ExpressRoute, Peering), and Azure Storage strategies; recognized as a go-to technical resource for complex enterprise architectures and escalations.

Presales Experience:

15+ years of experience in a technical presales, solution architecture, or sales engineering role, specifically within the VDI/DaaS or Cloud Infrastructure space.

Strategic Technical Direction:

Demonstrated ability to set technical direction across multiple accounts/regions, influence without authority across Sales, Product, and Engineering, lead large cross-functional initiatives of strategic importance, and operate credibly with internal senior leadership as well as executive customer and partner stakeholders.

Cloud Architecture Patterns:

Proven track record of designing and migrating complex enterprise workloads from on-premises datacenters to public cloud infrastructure. AI for Virtual App/Desktop Delivery (Computer Use Agents): Experience designing and validating AI-assisted solutions for end-user computing and IT operations, such as agentic workflows that can navigate web/desktop applications, LLM-assisted runbooks, knowledge retrieval, and automation of common service desk and VDI operations. Ability to translate AI capabilities into measurable outcomes (time-to-resolution, DEX, operational cost) and articulate associated risks and mitigations.

AI Governance & Security Fundamentals:

Familiarity with safe AI deployment patterns in enterprise environments, including data handling, prompt/response security, least-privilege identity, human-in-the-loop approvals, audit logging, and policy-driven controls, especially as applied to automation that can take actions in customer environments.

Commercial Acumen:

Ability to model cloud costs and articulate the Return on Investment (ROI) of hybrid-cloud models vs. native solutions (including productivity/operations benefits enabled by automation and AI). Broad Understanding of the

Ecosystem:

Identity Management (SAML, OAuth, MFA), Enterprise Security (Zero Trust, SASE), Endpoint Management (Intune, SCCM, thin client), and Observability and Monitoring (DEX, IT Ops).

Communication Mastery:

Excellent presentation and whiteboarding skills, with the ability to explain complex technical concepts to C-level executives and deep technical engineers alike. Proven ability to produce executive-ready technical POVs and repeatable assets (reference architectures, success criteria, solution plays) and to influence internal senior leadership on strategic technical decisions. Certifications (Preferred):

Microsoft Certified:

Azure Virtual Desktop Specialty (AZ-140) or Azure Solutions Architect Expert (AZ-305), Citrix Certified Expert/Professional (CCE-V, CCP-V) or DaaS Service certifications.

Agility & Travel:

Ability to work in a fast-paced, competitive environment and travel within the North American region to customer sites and industry events (~30%).

Education:

Bachelor's degree in computer science, Engineering, or relevant industry experience.

Language:

English required, German or French a plus Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

NY generally ranges:

$214,158

• 321,236 CA generally ranges: $223,469
• 335,203 All other locations fall under our General State range: $186,224
• 279,336 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work.

U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.

About Us:

Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap

• a moment of immense evolution and growth.

And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO . If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance. Apply now First Name (required) 59413255 Last Name (required) 334604a4 Email (required) a785f985 Apply Now Please wait... Done Not You? You may opt out at any time. Cloud Software Group uses applicant information consistent with the Cloud Software Group Candidate Privacy Notice . You are now being redirected to complete your application Similar Jobs Lead Citrix Solutions Architect United States Lead Solutions Architect United States Senior Cloud Development Engineer United States NetScaler Product Technology Specialist United States Account Technology Specialist United States Senior Account Technical Strategist United States How sales employees celebrate success My best memory here is from when I closed my first sales deal. As I hung up the phone with the customer, everybody around me on my team started cheering and congratulating me! That was really rewarding.

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