Showroom Brand Ambassador Pella Windows and Doors of Northern Indiana Mishawaka, IN Job Details Full-time $20 - $23 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications High school diploma or GED Full Job Description Be the welcoming face of one of America's most trusted window and door brands. At Pella Windows & Doors of Northern Indiana, we believe every customer deserves an exceptional experience from the moment they walk through our doors. We're looking for a friendly, organized, and customer focused professional to become the first impression of our company. As our Showroom Brand Ambassador, you'll welcome customers into our showroom, guide them through the beginning of their project, support our sales team, and help ensure every customer interaction reflects the quality and professionalism of the Pella brand. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants to be part of a team that helps our customers transform their homes. What You'll Do Every day is a little different, but your responsibilities will include: Welcome and engage showroom visitors, creating an outstanding first impression. Listen to homeowners' needs and help guide them toward the right solutions. Qualify walk-in and phone inquiries and schedule appointments for our Retail Sales Consultants. Manage customer information and appointments using Salesforce CRM. Confirm appointments and follow up with customers to ensure a seamless experience. Answer incoming calls and connect customers with the appropriate team members. Assist existing customers with service requests and coordinate communication with internal departments. Provide administrative support to the sales team, including preparing sales materials and maintaining showroom resources. Help keep the showroom clean organized, inviting, and presentation ready. Occasionally represent Pella at home shows and community events. Collaborate with sales, service, project coordinators, and management to deliver an exceptional customer experience. We're Looking For Someone Who... Loves meeting new people and creating positive customer experiences. Communicates confidently and professionally. Is highly organized and enjoys keeping details straight. Can balance multiple priorities while maintaining accuracy. Takes initiative and enjoys solving problems. Learns new technology quickly. Enjoys working collaboratively while also being self-motivated. Appreciates quality craftsmanship, design, and home improvement. Qualifications High school diploma or GED required. Associate's or bachelor's degree preferred. One or more years of customer service, retail, hospitality, administrative support, or sales support experience. Proficiency with Microsoft Office. Experience using CRM software is preferred but not required. Knowledge of residential construction, remodeling, windows and doors, or design is a plus, but we will provide training. Ready to Join Our Team? If you're someone who enjoys creating memorable customer experiences and wants to be part of a company built on quality, integrity, and teamwork, we'd love to hear from you.

Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person