What You'll Work On Customer Relationship & Retention:

Serve as a trusted visor to established customers, fostering loyalty and achieving retention targets. Enhance customer satisfaction through proactive issue resolution and regular business reviews. Collaborate with Enterprise Account Managers to secure early renewals and mitigate competitive threats.

Account Management & Growth:

Develop and execute strategic account plans focused on value expansion and profitability. Identify and implement operational and service improvements to drive customer success. Influence purchasing decisions and optimize reagent utilization.

Technical & Operational Support:

Perform assay integrations and address laboratory technical needs. Support new account implementations, including ordering, installation, and validation. Coordinate order, delivery, and billing processes to ensure operational efficiency.

Cross-Functional Collaboration:

Partner with Sales, Marketing, Customer Support, Technical Service, and Finance to deliver cohesive customer experiences. Escalate and resolve customer challenges in collaboration with the service organization. Contribute to quality effectiveness through accurate documentation of complaints and resolutions. Territory The role is a remote, field-based position. Ability to travel up to 75%-80% in assigned territory and other domestic business locations. Expected up to 50% overnight travel. Territory covers Illinois, Indiana, Michigan, and western Ohio. The ideal candidate must reside in territory, ideally in a metro by a major airport. Ideal metros are Chicago, Detroit, Springfield, Indianapolis, Fort Wayne, Toledo, Dayton.

Required Qualifications:

Bachelor's degree +3 years, Associate's degree + 5, HS/GED + 7 years of relevant experience Professional experience in sales or laboratory operations. Willingness to travel within the assigned territory.

Preferred Qualifications:

Bachelor's degree in Engineering, Life Sciences, or Medical Technology and/or healthcare-related Field. Experience with a proven track record in sales, field service, or within a technical call center. Deep understanding of laboratory instrumentation, workflows, and regulatory requirements. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/ Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers. The base pay for this position is $78,000.00 - $156,000.00. 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