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Robert Half

Leasing Occupancy Specialist

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What they do

A Leasing Consultant works within the rental office of an apartment complex or residential community. Responsible for sales and marketing of rental properties and dealing with maintenance requests and customer service needs of existing tenants.

$34,484 / year median in Massachusetts

+15% projected growth

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Job Description

We are looking for a Leasing Occupancy Specialist to support housing operations through a contract assignment. This role focuses on reviewing applicant and resident information, applying occupancy and rent guidelines, and ensuring clear communication throughout the leasing and recertification process. The ideal candidate brings strong administrative judgment, attention to detail, and the ability to handle sensitive records effectively.
Responsibilities:
  • Review household income and supporting documentation to determine rental amounts in accordance with applicable housing guidelines.
  • Evaluate applicant files to confirm program eligibility and identify any missing or incomplete information.
  • Prepare and distribute resident notices related to rent changes, recertifications, and other occupancy matters.
  • Meet with applicants and current residents to gather information, conduct interviews, and arrange follow-up re-examination appointments.
  • Maintain organized and accurate tenant files, ensuring documentation is current, complete, and properly recorded.
  • Coordinate calendars for interviews, orientations, and other resident-facing appointments while providing timely updates to all parties.
  • Draft clear and detail-oriented written communication, including letters, memos, and routine correspondence for applicants, residents, and internal teams.
  • Support occupancy goals by assisting with outreach and marketing efforts designed to improve leasing activity and reduce vacancies.
  • Interpret housing policies and regulatory requirements to help maintain compliance across leasing and occupancy activities.
  • Respond to questions from residents, applicants, and property staff regarding procedures, documentation, and program rules while safeguarding confidential information.