Essential Functions:

Resident Relations and Customer Service:

Greet and assist visitors, vendors, residents, and prospects. Build and maintain positive resident relationships through community programs and appreciation initiatives. Process work order requests and maintain accurate resident files. Support resident events and programming.

Leasing and Sales:

Manage CRM systems, including lead response, appointment scheduling, property tours, and follow-ups. Process applications and qualify residents based on company guidelines. Prepare leases and coordinate move-in orientations.

Marketing and Competitive Analysis:

Analyze and recommend marketing strategies based on competitor pricing and promotions. Monitor market trends to keep the community competitive. Support corporate and ownership goals.

Administrative and Reporting:

Ensure compliance with company policies and legal requirements. Complete daily activity reports and audit CRM data. Participate in relevant meetings and training sessions. Perform other duties as assigned.

Other:

Demonstrate company core values consistently. Complete additional tasks, projects, and responsibilities as assigned by your supervisor or the company.

Skills and Experience:

Strong customer service skills with the ability to build positive relationships. Effective communication and interpersonal skills. Detail-oriented with strong organizational abilities. Ability to prioritize and manage multiple tasks efficiently. Proficiency in CRM software and Microsoft Office Suite. Understanding of Fair Housing regulations and property management best practices is a plus.

Competencies:

High level of initiative and self-motivation. Strong problem-solving abilities. Ability to work both independently and collaboratively within a team. Commitment to providing exceptional resident experiences and maintaining high retention rates. Why This Opportunity is Exciting for

You:

We offer a competitive compensation package, including: Paid Time Off (PTO) Paid Holidays 401(k) with

Employer Match Health, Dental, Life Insurance, and Long-Term Disability Insurance Additional Information:

FLSA Status:

Non-Exempt Location:

Site-Level Travel:

up-to 5%

Reports To:

Property Manager Direct Reports:

N/A About Stark Enterprises:

Stark Enterprises is a full-service real estate development company based in Cleveland, Ohio, with expertise in acquisition, development, leasing, property management, construction, architectural design, landscape architecture, marketing, and security. We are committed to delivering high-quality, innovative solutions to meet the evolving needs of our clients and communities. As an Equal Opportunity Employer, Stark Enterprises is dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by law. Employment decisions are based on qualifications, merit, and business need. Join us and be part of a forward-thinking company that values both its employees and the communities it serves. 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