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Apartment Leasing Specialist
Job
The Phoenix Staffing, LLC
Atascocita, TX (In Person)
Full-Time
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Job Description
Leasing Specialist (Multifamily Apartments) Join a property management team and turn great tours into happy move-ins. As a Leasing Specialist, you'll own the prospect experience end-to-end, prepare error-free lease packages, coordinate timely maintenance support, and build strong resident relationships that lead to renewals and referrals. This is an on-site, customer-facing role with weekend coverage and some extended hours. What You'll Do Greet and engage prospective residents, conduct informative tours of available apartment homes, and clearly explain lease terms and community features. Follow up with prospective residents across phone, email, SMS, and portals to convert leads into applications and signed leases. Process rental applications, including background, credit, and income verification, in alignment with Fair Housing and applicable laws. Prepare and execute lease agreements and all required addenda, disclosures, and move-in documents using approved templates and e-sign workflows. Communicate renewals, policy updates, and community notices to residents using approved templates; track acknowledgments and maintain complete records. Create and track work orders for residents; coordinate with the maintenance team to ensure timely repairs, proactive updates, and resident satisfaction. Monitor community amenities (mailrooms, fitness centers, laundry facilities), document walkthroughs, and promptly report or escalate issues. Build and maintain positive relationships with residents through proactive communication, service recovery, and follow-through on commitments. What You'll Bring High school diploma, GED, or equivalent required. Previous experience in multifamily is required Looking for candidates who have experience on Lease-up properties Working knowledge of property management principles and applicable housing laws (Fair Housing, landlord-tenant) or willingness to learn. Strong verbal and written communication; able to explain lease terms in plain language. Customer service mindset with negotiation and problem-solving skills. Reliable, organized, and comfortable managing high-volume communications and time-sensitive tasks.