Rental Agent

Job ID:

16905

Job Summary:

As a Rental Agent, your role revolves around providing rental services for motion picture and television equipment to the film industry. You'll handle a diverse range of tasks, from customer inquiries and order processing to invoicing, recording equipment maintenance, and ensuring timely returns. Your attention to detail and organizational prowess will ensure accurate records and exceptional customer service.

Responsibilities:

Customer Service Excellence:

? Manage a high volume of customer calls and inquiries related to equipment rental, pricing, and availability. ? Provide prompt and accurate information to clients, maintaining top-tier service standards.

Communication:

? Exhibit excellent email communication skills, promptly responding to customer inquiries and internal communications. Ensure effective verbal communication with customers and team members for seamless interactions.

Order Processing:

? Receive, generate and process rental orders for motion picture and television equipment, such as camera dollies, microphone sound booms and their accessories. ? Maintain meticulous records of orders, ensuring accuracy in data entry.

Invoicing and Billing:

? Generate invoices, process payment transactions and accurately manage billing procedures. ? Ensure timely processing of equipment returns and handle associated billing processes.

Data Entry and Archiving:

? Perform daily data entry tasks, updating rental records and organizing relevant documentation. ? Maintain an organized archive of equipment rental records for easy accessibility.

Qualifications and Requirements:

• Demonstrated experience in customer service or a related field, preferably within equipment rental or a similar industry.
• Exceptional written and verbal communication skills, prioritizing customer satisfaction.
• Proficiency in data entry, with a keen eye for accuracy and detail.
• Ability to multitask effectively in a fast-paced environment, managing high call volumes and diverse responsibilities.
• Familiarity with camera dollies and related film equipment is advantageous but not required. Strong organizational and time management skills with attention to detail.
• Excellent communication and customer service skills, showcasing strong interpersonal skills. Ability to work independently and as part of a team.
• Flexibility to work occasional evenings or weekends based on business needs.