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Self Storage Consultant (Pasadena, CA; Lakewood, CA)
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Carlo Inc.
Pasadena, CA (In Person)
$39,052 Salary, Full-Time
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Job Description
Smart Self Storage - Storage Consultant Position About Us We are a family business that has been building, owning, and managing self-storage facilities for over forty years. We strive to provide our customers with a professional and pleasant storage experience. Smart Self Storage is looking for an energetic and motivated individual for the Full Time Storage Consultant position. Successful candidates come from a variety of customer-centered, selling environments including retail, restaurant, fast food and more. Responsibilities Greet walk-in prospects and customers warmly, providing exceptional customer service and creating a positive first impression. Support customers in-person and over the phone by processing payments, addressing needs, facilitating unit rentals, and explaining fees, terms and rental agreements. Understand customer needs, recommend suitable storage solutions, and promote additional products to support effective and secure storage. Complete new move-in and move-out transactions, including computer data entry. Recommend and sell merchandise, including boxes, tape, and related products, to support smooth transactions and customer satisfaction. Verify and balance cash drawer; prepare and make daily deposits. Conduct a daily storage unit inspection to confirm availability and ensure each storage unit is secure or ready to rent. Maintain a clean, safe, and welcoming facility by preparing units for occupancy—sweeping, mopping, removing debris, wiping windows, and attending to other tasks that enhance curb appeal and overall presentation. Work closely with the Property Manager to receive training and coaching to perform proper procedures and ensure compliance with company policies and standards. Clean around the property, sweep up storage units and buildings, office, restrooms and restock supplies daily. Handle conflicts and challenging situations calmly and professionally, using active listening, clear communication, and problem-solving to reach effective resolutions. Uphold a professional appearance at all times. Qualifications Minimum one (1) year of sales and customer service experience. Excellent credit history is required. Organizational and administrative skills to assist in the management of tenant and office operations. Detail-oriented with strong time management skills. Energetic, outgoing, customer-oriented personality. Strong communication, interpersonal and problem resolution skills. Enjoys and easily operates independently or as part of a small team. Proficient in Microsoft Word / Excel / Outlook. Sitelink experience is a plus. Must be available to work weekends and a flexible schedule as needed. California Driver's License, current car insurance; with a good driving record and access to reliable transportation. Be willing to complete a pre-employment background check and drug test. Benefits We value our employees and offer a competitive compensation and benefits package, including: