Counter Agent

As a Customer Service Agent, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need.

Responsibilities:

Provide world class customer service by managing the rentals and returns process, in compliance with Hertz policies and procedures Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner Resolve customer issues and concerns professionally using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customer's travel experience Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells Answer telephone calls in a timely manner in accordance with best practices and policy standards Achieve personal sales goals while supporting the goals of the team Answer questions and provide directions in a courteous and expeditious manner Qualify and process customer rentals with accuracy and attention to detail Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental Keep work area organized and free of clutter

Job Type:

Part-time Pay:

From $17.00 per hour

Benefits:

Flexible schedule On-the-job training Paid time off

Work Location:

In person