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EM
Enterprise Mobility
Return Agent - Boston Logan Airport - Part Time
Career Insights for Rental Clerk
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Scorecard
Based on Massachusetts data
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What they do
A Rental Clerk staffs the counter at a rental business and handles requests for equipment rentals, car rentals or rental services. Assists customers with equipment, manages payments and paperwork for transactions and provides customer service.
$42,254 / year median in Massachusetts
+3% projected growth
Job Description
- Overview
- Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.
- 15 Transportation Way Boston, MA 02128.
We offer:
+ Paid time off + Employee discount + Training and developmentSchedules Available:
+ FridaySunday:
5:00am-3:00pm + FridaySunday:
2:00pm-12:00am- Responsibilities
- We are hiring now for immediate openings.
Responsibilities include:
+ Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. + Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. + Advise and review rental charges; and provide an accurate receipt to the customer. + Provide information in a professional and courteous manner regarding transportation to the airport terminal. + Thank customers using the prescribed dialogue. + Inquire about service, satisfaction and document dissatisfaction. + Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. + Use of proper statement to determine if vehicle is being returned with full tank of gas. + Complete a service alert for any mechanical and or body damage communicated by the customers. + Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. + Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. + Keep lot organized for ease of access and traffic flow. + Seek to improve job performance through self-assessment, skill development, training and goal setting + Maintain a regular and reliable level of attendance and punctuality + Perform miscellaneous job-related duties as assigned _Equal Opportunity Employer/Disability/Veterans_- Qualifications
- + Must be at least 18 years of age + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future + Must have a High School Diploma or GED + Must have at least 6 months of prior customer service experience + Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years + No drug or alcohol related conviction on driving record in the past 5 yearsEnterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important.