Customer Service Representative & Returns Specialist

Customer Service & Returns Specialist - Kaysville, UT Moshipco | Kaysville, UT Moshipco is a rapidly growing third-party logistics company and we are looking for talented and friendly people to join our team and help shape our future.

Responsibilities:

Communication with

Customers:

This involves directly interacting with customers to address inquiries, resolve issues, and provide information about products or services. This communication could be via phone, email, or other channels.

Manual Order Loading :

This task includes manually entering or loading orders into the system. It requires accuracy and efficiency to ensure that customer orders are processed correctly.

Handling Tickets :

Managing customer service tickets which could involve tracking customer questions, complaints, or requests, and ensuring they are addressed in a timely and satisfactory manner. Follow Through on

Customer Requests :

Especially crucial for orders that have been processing for more than one day. The responsibility here is to proactively ensure that orders are completed and not just assume they will be done without intervention.

Other Standard Customer Service Tasks :

These might include general administrative duties, responding to emails, maintaining customer records, and other tasks typically associated with a customer service role, especially in a phone-based environment. Returns & Reverse Logistics Responsibilities. Process customer returns, exchanges, and refunds in a timely manner. Inspect returned items for condition, damage, or missing parts. Issue Return Merchandise Authorizations (RMAs) and coordinate return shipments. Update inventory records after returns are received and processed. Restock sellable items or coordinate disposal/liquidation of non-sellable returns. Work closely with the warehouse team to ensure returned products are properly handled and reintegrated into inventory. Overall, the role requires a mix of interpersonal skills, attention to detail, problem-solving abilities, and a proactive approach to ensure customer satisfaction and efficient order processing. A sense of urgency is always a must!

Qualifications:

Prior customer service experience preferred. Ability to work one-on-one with our customers. Good oral and written communications. Able to resolve customer concerns and provide excellent service. Maintain friendly and professional demeanor at all times. High level of energy and hustle. Basic MS Office skills. Ability to work successfully under the pressure of deadlines and to accept new ways of doing business. Be punctual, dependable, honest and hard-working.

Pay & Benefits:

$17.00/hr Paid vacation, sick and holiday time Generally, no weekend work Normal hours Monday-Friday 8:30 AM - 5:00 PM Break room full of drinks and snacks Clean environment Flexible dress code (must wear closed toe shoes) Easy access off I-15 in Kaysville.

Selection Criteria:

We will select the candidate after the following: Formal application (resume review) In-person interview and reference check

Disclaimer:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Type:

Full-time Pay:

$17.00 per hour

DOE Work Remotely No Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

On-the-job training Paid time off

Shift:

8 hour shift Day shift

Work Location:

In person